Accounts Receivable Market Leader

About the Company

Ensign Services, Inc. currently serves over 360 health care operations that employ over 55,000 employees across 17 states. These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the Service Center - a team of accounting, legal, human resources, benefits, compliance, payroll, construction, training and information technology resources. Service Center human resources employees are dedicated subject matter consultants who guide and advise field personnel.

This structure allows on-site leaders and caregivers to focus on day-to-day issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource – our people.

The AR Market Leader provides supervision, direction, guidance, support, training and oversight to AR Leads and AR Resources across specific Company/Companies ensuring positive Accounts Receivable trends and results in assigned operations. Reports to and assists the Director of Accounts Receivable in implementing and monitoring company-wide accounting, compliance and educational initiatives. The AR Market Leader is an individual who is a culture champion while demonstrating excellent leadership skills, delivering consistently positive AR results, and pursuing excellence in all aspects of the role.

The primary objective of the AR Market Leader is to provide supervision, support, guidance, and direction to a team of AR Resource partners to obtain and sustain positive AR Performance. The role will also carry additional specific responsibilities, global in nature, which will serve all Ensign SNF/ALF related partners.

• Leader of AR in assigned Ensign Company/Companies providing direct supervision to a team of diverse AR Resources. Ability to lead different levels of employee expertise, and advance/improve their skill sets and allocate resources over expansive geographic areas.
• Proactively works as a liaison with Operations, AR Leads, and AR Resources to address and resolve root cause concerns contributing to poor AR performance in the facilities.
• As warranted, escalates issues/concerns to Company Market Leaders/President, Executive Directors and AR Director.
• Provides leadership in hiring, training, coaching and disciplining of AR Leads and AR Resources, up to and including termination, when necessary.
• Provides financial and analytical leadership to Operations Leaders through cluster meetings and other on-site opportunities.
• 75%-80% travel within US to provide world‑class leadership and service to Operations.
• Progressive leader and participant in State Health Care Associations, as well as AR sub‑committees when positions become available.
• Excellent communication and interpersonal skills at all levels.

• Expert level user of Point Click Care software and the Microsoft Office Suite of products including Excel, Word, and PowerPoint.
• Can design and manipulate Pivot Tables from Data Warehouse applications.
• Can design and deliver professional quality meetings and training programs.
• Ability to understand and interpret contractual language to provide guidance to others regarding unique contracts and billing circumstances.
• Fluent expert in SNF Consolidated Billing language and rules as defined by CMS as well as innovative payment models being developed and marketed.
• Advanced knowledge of accounting principles and practices as well as integrated financial billing systems.
• Advanced knowledge of Skilled Nursing and Assisted Living billing, collections, accounting and audit practices and procedures.

• Analyzes, monitors, and improves all AR metrics and trends such as Credit Balances, Cash, DSO, and Bad Debt through routine communication with AR Leads, AR Resources, and Operations Leaders.
• Provides analysis of the AR metrics to communicate company results and improvement opportunities to Operations Market Leaders/Presidents/EDs, AR Leads, and AR Resources as needed.
• Provides AR Leads, AR Resources, and Operations with guidance on the development of corrective action plans related to…