Manager of Site Operations

Manager of Site Operations

FOCUS Broadband is seeking a Manager of Site Operations who will manage overall operations and be responsible for the effective and successful management of labor, productivity, quality control, and safety measures established by FOCUS Broadband within Chowan and Perquimans counties. The Manager of Site Operations will serve as FOCUS Broadband’s representative to ensure all internal and external teams follow our policies, procedures, and safety specifications.

This opportunity will require a leader to have a visibly engaged leadership style that empowers leadership and effectively guides team members for continuous improvement. As the selected FOCUS Broadband representative, you will ensure that the quality of FOCUS Broadband’s products and services meets or exceeds the communities’ expectations and report information directly back to the leadership at Headquarters.

• Oversee the daily operations of the organization and the work of employees.
• Responsible for the management of safety compliance.
• Manage schedules and coordinate resources to meet the needs of installations, repairs, and sales.
• Conduct installation/repair as needed.
• Local community liaison representing FOCUS Broadband by attending meetings such as Rotary and/or Chamber of Commerce.
• Develop relationships with customers to ensure they are satisfied with the service they are receiving.
• Set a high standard for personal and leadership professionalism.
• Outstanding negotiation and communication skills.
• Partners with HR in all employee relation activities, including recruiting, selection, coaching, disciplinary steps, and termination.
• Available as a resource and mentor to team members.
• Responsible for overall operational performance and quality outcomes, including client satisfaction.
• Coordinate the use of warehouse operations, trucks, and other equipment used to store or deliver goods.
• Monitor inventory control initiatives daily, weekly, and period‑end cycles.
• Monitor inventory levels and arrange shipments of goods based on demand or sales trends.
• Evaluate local businesses for opportunities to provide communication services.
• Supervise a team to ensure timely completion of work and adherence to policies and procedures, identifying all necessary resources and potential barriers.
• Provide weekly supervision through calls and on‑site observation.
• Build strong relationships with local contractors.
• Oversee and inspect the safety of work performed by employee contractors.
• Ensure sufficient communication of information between all levels of the organization and implement strategies.
• Provide oversight, guidance, and completion of all location complaints and investigations related to staff and clients regarding operational procedures.
• Work on management succession planning of the organization and ensure capable management is in place to handle the work efficiently.
• Directly supervise staff in organizational development and training.
• Collaborate with all departments to ensure alignment and smooth execution of organizational goals.
• Other duties and responsibilities as assigned by Director of Operation Services.

• Develop and manage department budgets, ensuring financial goals are met while controlling operational costs.
• Ensure customer satisfaction through regular surveys and feedback mechanisms, aiming for a customer satisfaction rating of 90% or higher.
• Meet or exceed established performance goals for operational efficiency, including timely project completion, resource allocation, and inventory management.
• Utilize industry‑specific software (e.g., CRM systems, inventory management tools) to optimize workflows and enhance operational performance.
• Stay up to date with new technologies and innovations in broadband services and operational management.
• Handle crisis situations and resolve operational issues efficiently, ensuring minimal disruption to service delivery.
• Ensure the organization adheres to all local, state, and federal regulations, with particular attention to broadband‑specific compliance standards.
• Participate in strategic planning to identify opportunities for innovation and service improvement,…