Operations Services Supervisor; Teller Manager

Operations Services Supervisor (Teller Manager)

Join to apply for the Operations Services Supervisor (Teller Manager) role at First Citizens Bank
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Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

• Management Skills
  :
  Capable of managing and developing members on a team to ensure operational soundness.
• Customer Service Skills
  :
  Demonstrates professionalism and empathy in customer interactions.
• Adaptability
  :
  Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team.
• Teamwork
  :
  Strives to build strong working relationships with those on their team as well as cross-functional relationships.
• Flexibility
  :
  Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks.
• Influence
  :
  Capable of building rapport with different personalities to drive positive results.
• Agility
  :
  Able to process information and move quickly through problem resolution.
• Communication Skills – Interpersonal
  :
  Comfortable and confident with proactively engaging in conversation with different audiences.

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures.
• Research and resolve transaction/cash discrepancies.
• Hiring, supervision, and performance management of service line associates.
• Processing transactions accurately and efficiently.
• Facilitating customer awareness and education of bank services, including digital banking capabilities.
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs.

• Bachelor’s Degree and 1 year of experience in financial services, customer service, bank operations, or branch operations management, OR high school diploma or GED and 5 years of experience in these areas.
• Preferred:
  Management or supervisory experience in banking.
• Skills:
  
  Financial literacy, knowledge of retail banking products and services, operations management.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at