Branch Administrator

Position Summary

The Branch Administrator is a key member of the local branch team and part of the larger branch administration group for the region. This role acts as the branch point of contact for corporate departments such as Finance, Human Resources, and Customer Service. The position requires maintaining confidentiality, exhibiting professionalism, tact, and diplomacy, coordinating scheduling, dispatching, and work order management for specialized line of business services in a designated region (NE, MA, MS, or SO).

This position focuses on LOBs not managed by central dispatch and provides consistent support to the operating region.

Hours:

7am‑3:30pm Mon‑Fri with a 30‑minute unpaid lunch.

• Manage Salesforce cases for assigned line of business (LOB):
  Plumbing, Special Projects, Repair and Install, Drain Cleaning.
• Manage work orders (WOs) and purchase orders (POs) for assigned LOB including entry, additions, corrections, etc.
• Provide excellent service to all WRE customers and employees through frequent and thorough communication.
• Coordinate and partner with sales to schedule and execute service.
• Provide job route assignments for assigned LOB (Plumbing) during normal hours of operation.
• Support supervisors in troubleshooting assistance to technicians for phone/tablet issues.
• Respond to technicians and customers regarding job specific questions and issues related to Plumbing, Special Projects, Repair and Install, Drain Cleaning LOB support.
• Coordinate with LOB supervisor on job alignment, specifically technician assignment relative to skillset.
• Prioritize urgency of service requests and assign to routes based on tech availability and skill.
• Complete and file disposal, pumping, and other necessary reporting by town and state for regional operations.
• Appropriately prioritize and respond to requests from multiple parties including local management and personnel, corporate departments, and the regional supervisor.
• Code invoices from vendors.
• Other duties as assigned.

• Excellent verbal and written communication skills.
• Ability to understand instructions furnished in written, oral, or diagram form.
• Proficient in Microsoft Office, including Excel, Word, SharePoint, and Outlook.
• Familiar with Salesforce system management.
• Ability to read and interpret documents including company policies and procedures.
• Ability to speak, coordinate, and communicate effectively and professionally with customers, co‑workers, and management.
• Ability to work independently and manage pressure to meet deadlines.
• Ability to perform basic math functions.
• Ability to work in a fast‑paced environment and adapt to change quickly.
• Highly detail‑oriented, with the ability to note customer accounts with such details.
• Ability to learn operating procedures quickly and execute consistently up to standard.
• Ability to respond to and maintain sensitive requests from regulatory agencies as necessary.

Required Qualifications

• Must have high school diploma or equivalent.
• 1–2 years of previous line of business coordination or general dispatch experience.
• Proficient with Microsoft Office tools and general computer skills.
• Must be able to operate in a drug‑free workplace.
• Base pay range: $20.00–$21.00 hourly (final compensation determined by location, education, experience, knowledge, and skills).

• Room for growth.
• Medical, dental, and vision insurance.
• Employer‑paid life insurance.
• Employee discount for services offered in your area.
• Matching 401(k).
• 6 paid holidays, 2 paid floating holidays, and generous paid time off plan.

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks, and related waste systems. Headquartered in Marlborough, MA, we offer a full suite of services to business, residential, and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.

Full-time

$20.00‑$21.00 per hour

Entry level

Full-time

Information Technology