DCEO Cluster Manager, Data Center Operations

Overview

DCEO Cluster Manager, Data Center Operations

Job  | Amazon Data Services, Inc.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Join this highly visible team in a highly visible role. The CLT Cluster is a fast growing region with many growth opportunities. This is a highly impactful, senior leadership role within the Infrastructure Operations organization, focused on data center facility infrastructure management.

You will lead a large organization, manage Area Managers and/or Facility Managers who own data center facility infrastructure, and oversee multiple data centers. You will be the single point of contact for all facility-related issues from the Atlanta team and work as the technical resource to support the Regional Cluster Manager. You will be responsible for maintaining 100% service uptime in your Cluster and will interact with a global team daily.

If you are passionate about the customer experience and want to contribute to the operational excellence of Amazon data centers, this role offers a challenging opportunity.

• Hiring, managing, and developing the operations management team including facility managers, area managers, chief engineers, and facility technicians.
• Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance.
• Manage on-site shift technicians, senior shift technicians, sub-contractors, and vendors to ensure work complies with established practices and procedures.
• Build and maintain a sustainable organizational structure.
• Forecast staffing with business development, real estate, engineering, and construction teams; participate in recruiting events and hiring strategy.
• Mentor and develop employees.
• Oversee operation and maintenance of mechanical, electrical, and controls systems, including preventive and corrective maintenance and change management.
• Manage facility-related repairs in a timely manner.
• Lead daily/weekly/monthly meetings and reporting; run weekly availability meetings and report outcomes.
• Collaborate with global teams on initiatives; implement processes and procedures locally.
• Vendor management of colocation data center services providers to meet or exceed contracted SLAs.
• Safety, security, incident response, incident management, root cause analysis, and regulatory compliance.
• Cost management including OPEX and CAPEX for all data centers under your charge.
• Drive continuous improvement of operational processes, procedures, methods, and tools; lead energy efficiency initiatives.
• Support capacity planning and management.

• Bachelor’s degree or above in Engineering, Computer Science, or a related field.
• 7+ years of experience operating as a manager of managers OR 10+ years of relevant experience managing mission-critical facilities.
• In-depth knowledge of data center facilities (generators, chillers, cooling towers, AHUs, UPS, electrical distribution, fire detection and suppression, cable reticulation).
• Ability to respond to facility-related emergencies in a timely manner with sound recovery plans.

• Master’s degree in engineering or equivalent.
• Mission-critical facility management experience for a large enterprise or large colocation provider.
• Knowledge in servers, network, and platform; understanding of IT infrastructure domains and IT service delivery principles.
• Expertise in continuous improvement methodologies (e.g., Lean or Six Sigma).
• Excellent understanding of compute/server, storage, network devices, and related architectures.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation during the application and hiring process, including support for interviewing or onboarding, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is…