Branch Manager - Rental
Listed on 2026-10-05
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Management
Operations Management
Location: Belcross
PRIMARY FUNCTION:
Planning and managing the branch operations to insure efficient and profitable parts, service and product support sales. Provide effective customer relation activities designed to enhance continuing services use by customers. Support overall construction sales throughout the company.
ESSENTIAL DUTIES:I.Site Administration – 50% time activity- Provides daily supervision and guidance for service and parts branch associates and manages general office business activities as needed.
- Establish and monitor parts and service goals and results including location conditions, job and performance standards, time utilization and performance of associates, etc.
- Insures timely and appropriate scheduling/dispatching of field service technicians.
- Ensures proper work order maintenance by monitoring daily time entry and workorder processing. Meets company’s mandated “10 days from last labor activity” in closings of work orders.
- Evaluates overall quality of site parts and service activities and implement actions to provide the best customer service while insuring necessary profitability.
- Monitors all company property to insure proper maintenance (i.e. vehicles, building, tooling, etc.)
- Ensures all required reports and operational bookkeeping is submitted in a timely manner.
- Ensures cash sale collection procedures are followed.
- Provides managerial integration with the Sales Manager and Product Support Manager to continuously improve operational sales and profits.
- Participates as a member of the divisional management staff in planning and assessing new parts and service approaches and objectives to insure future profits and customer service.
- Develops and administers annual parts and service budgets and monitors expenditures to insure the most cost effective and efficient utilization of resources. (associates, fiscal, and capitol)
- Conducts periodic customer site visits to promote construction service and parts activities.
- Assist in developing parts and service merchandising programs by submitting ideas from customer site visits and discussions.
- Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:
- Recruiting/Hiring
- Coaching/Supporting
- Conducting Performance Reviews
- Training and Developing
- Counseling and Disciplining
- Dismissing
Education: High school graduate, prefer a technical/community college or four-year college graduate.
Work Experience: High school graduate must have 2 years supervisor experience, with 4 years construction service industry or similar product support/service experience; college graduate must have 2 years supervisory experience, preferably in a similar service industry.
Physical: Must be able to lift, bend, stoop, and drive routinely and regularly.
Other: Should have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook.
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