Supervisor, Management, Operations Management

Overview

The Team Supervisor provides leadership and direction to a team of specialists (case initiation, establishment, enforcement, locate and/or interstate) in order to ensure project, unit, and team goals are met and that child support cases proceed timely through the child support process.

• Plans, organizes, defines, and reviews work and workflow of a team of case specialists to ensure child support cases progress timely
• Collaborates with the Project Manager to set goals and expectations for the team
• Evaluates performance, identifies training needs, provides feedback, coaches and counsels team members
• Proactively identifies problems and implements solutions to current and long-term issues
• Receives, evaluates, and resolves customer complaints
• Works with Project Management to develop policy and procedures for daily operations
• Provides guidance to assigned staff regarding policy, procedures, and customers having special needs
• Assists in conducting quality control reviews within the team
• Maintains a positive working relationship with State personnel
• Attends and participates in management meetings
• Conducts a weekly team meeting
• Provides necessary information to Project Management for the completion of the required reports
• Posts unit production statistics on a regular basis
• Works with Project Management to ensure actions are taken within established federal, state and contractual time frames
• Works closely with Staff Attorneys so that all necessary legal and/or administrative documents are prepared according to guidelines and federal and state policies and procedures as well as contractual requirements
• Contacts State DHS Child Support staff, local IV-D offices, District Attorneys, Clerks of Court and other appropriate individuals/agencies regarding child support related issues as needed
• Assists project management in performing community outreach activities and in establishing and maintaining good community relations
• Provides for the confidentiality and security of all case information
• Regular and timely attendance
• Other duties as assigned

Bachelor’s degree in a related field (i.e., Criminal Justice, Human Services, Psychology) or equivalent work experience

• At least two years of supervisory experience or experience in a leadership capacity
• Child support experience preferred.