Emergency Communications Assistant Shift Supervisor

Performs difficult technical and administrative work providing operational leadership and support for the daily operations of an assigned shift within the Emergency Communications Center. Serves as an assistant to the Emergency Communications Shift Supervisor by providing floor leadership, guidance, and operational support to communications personnel, coordinating communications center activities, helping ensure compliance with departmental policies and emergency dispatch protocols, and maintaining operational readiness.

Serves as Acting Shift Supervisor when the assigned Shift Supervisor is absent or otherwise unavailable. This position does not exercise regular formal supervisory authority over employees except while serving in an acting supervisory capacity. Work is performed under the supervision of the Emergency Communications Shift Supervisor. The following essential functions serve as a general guide for this position. Position functions are subject to change based on departmental needs and external factors including, but not limited to, regulatory requirements.

• Assists the Emergency Communications Shift Supervisor with the day-to-day operations of an assigned shift within the Emergency Communications Center and provides operational leadership on the communications floor;
• Serves as a resource and point of contact for operational questions and routine issues during the assigned shift, escalating personnel, staffing, policy, or other supervisory matters to the Shift Supervisor as appropriate;
• Provides guidance, mentoring, coaching, and operational assistance to communications personnel and supports a positive, professional, and accountable work environment;
• Serves as Acting Shift Supervisor when the assigned Shift Supervisor is absent or otherwise unavailable and, while serving in that capacity, assumes responsibility for shift supervision, staffing, operational decisions, and other supervisory functions;
• Assists with maintaining adequate staffing and console coverage, monitoring staffing levels, equipment status, console assignments, and operational resources throughout the shift;
• Assists in ensuring compliance with departmental policies, procedures, emergency dispatch protocols, and applicable federal and state regulations;
• Provides operational leadership during emergency incidents and assists with coordinating communications center activities during critical incidents, major events, and emergencies;
• Monitors communications center operations to help ensure timely and accurate processing of emergency and non-emergency calls for service;
• Operates emergency communications systems and performs call-taking and dispatch functions for law enforcement, fire, emergency medical services, and other public safety agencies as operational needs require;
• Supports employee training and onboarding efforts in coordination with the Shift Supervisor and Training Coordinator and assists in identifying operational training needs;
• Provides observations and feedback to the Shift Supervisor regarding employee performance, training needs, policy compliance, and operational concerns;
• Assists with addressing questions or concerns from the public, partner agencies, and employees and refers matters requiring formal investigation or corrective action to the Shift Supervisor or management;
• Coordinates with public safety agencies, county departments, on-call personnel, and partner organizations to support effective service delivery;
• Monitors the operational status of the Computer Aided Dispatch (CAD) system, telephone systems, radio systems, and other communications technologies; reports issues, assists with troubleshooting, and coordinates with supervisory or management staff as needed;
• Utilizes Department of Criminal…