General Manager​/Director Of Operations — Multi-Unit Coffee

GENERAL MANAGER / DIRECTOR OF OPERATIONS - MULTI-UNIT COFFEE COMPANY

Southport Coffee Co. | Southport, NC

Build the next chapter with us.

Southport Coffee Co. is a growing, independent coffee company with three locations, approximately $1.6 million in annual sales, and our own coffee roasting operation.

We're looking for an experienced, growth-minded General Manager / Director of Operations to take full responsibility for the day-to-day operation and performance of the company while helping us build what comes next.

This is not a traditional "manage the coffee shop" position.

We are looking for someone who thinks like an owner.

Someone who sees opportunities before they become obvious. Someone who can build great teams, improve systems, grow sales, protect margins, solve problems, and create the operational foundation necessary for continued expansion.

And importantly: this role will truly run the day-to-day business.

Ownership is intentionally stepping out of day-to-day operations. The person hired for this position will not be sharing those responsibilities with ownership or waiting for the owners to handle the difficult parts. The responsibilities of this position belong to this position.

Ownership will remain involved in the overall vision, major strategic decisions, and long-term direction of Southport Coffee Co., but the General Manager / Director of Operations will have the authority, accountability, and responsibility to lead the business every day.

You will oversee the performance of all Southport Coffee Co. locations and lead the managers and teams responsible for delivering an exceptional customer experience every day.

You'll be responsible for turning company goals into results.

That includes improving profitability, developing leaders, strengthening systems, maintaining accountability, identifying opportunities for growth, and making sure our locations operate consistently and successfully without requiring ownership to manage the day-to-day details.

You will also work directly with ownership on the next phase of the company - including evaluating growth opportunities, improving the existing business, and building systems that allow Southport Coffee Co. to continue expanding without sacrificing quality or culture.

This is an opportunity for someone who wants real responsibility, real autonomy, and the ability to have a meaningful impact on a growing independent company.

Oversee day-to-day operations across all locations and ensure consistent execution, service, cleanliness, quality, and profitability.

Lead, coach, and hold location managers accountable for results. Build a management structure where expectations are clear, problems are addressed quickly, and strong performance is recognized.

Build and retain great teams. Improve hiring, onboarding, training, scheduling, communication, and employee development while protecting the people-first culture that has helped build Southport Coffee Co.

Understand the numbers and use them to make decisions. Manage labor, food and beverage costs, waste, productivity, pricing, and other operating expenses while identifying opportunities to grow revenue and improve margins.

Look beyond maintaining the existing business. Identify ways to increase traffic, average ticket, customer frequency, catering, retail, food and beverage sales, and other revenue opportunities.

Build and improve systems that allow three locations - and eventually more - to operate consistently without depending on ownership for daily oversight.

Own operational problems from identification through resolution. We want someone who brings solutions, makes decisions, follows through, and prevents recurring issues.

Ensure every location consistently reflects the quality, hospitality, cleanliness, and community-focused experience customers expect from Southport Coffee Co.

Help evaluate and prepare for future opportunities, including additional locations, new revenue streams, and other ways to grow the company responsibly.

Within this role, success means:

• Our locations operate successfully without ownership managing day-to-day operations.
• Managers know exactly what is expected of them and are accountable for results.
• Staffing is proactive rather than constantly reactive.
• Labor and product costs are controlled without sacrificing…