Veterans Services Program Supervisor

The Veterans Services Program Supervisor plays a vital leadership role in ensuring veterans, their dependents, and survivors receive the benefits, resources, and support they have earned through their service. Under general supervision, this position plans, organizes, directs, and evaluates the daily operations of the County Veterans Services Office while maintaining an active caseload and providing direct assistance with benefits eligibility, claims preparation and submission, appeals, case follow-up, and referrals to appropriate resources.

The supervisor oversees staff performance and development, establishes efficient office procedures, ensures accurate and timely service delivery, and fosters collaborative relationships with state and federal agencies, county departments, and community partners to enhance services for the veteran community. Graduation from a four-year college or university and three (3) years of experience in personnel, budgeting, research, or administrative management, preferably involving participation in the planning and management of a veteran services program;

or an equivalent combination of education and experience which provides the required skills, knowledge and abilities.

• Experience working with veterans and the Federal Veterans Administration.
• Considerable experience with program management.
• Progressively responsible experience in supervising staff.
• Honorably discharged veterans preferred.

Certification as a Veterans Service Officer through the North Carolina Division of Veterans Affairs accreditation program. Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally, and up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects.