QA Supervisor; 3rd Shift

QA Supervisor (3rd Shift)

Shift: 10pm – 7am

Signing Bonus – $2,500

Are you ready to elevate your career and be a part of creating the world's best desserts? Dessert Holdings partners with some of North America’s most iconic chains to bring people together to celebrate life’s sweetest moments!

Dessert Holdings is looking for a QA Supervisor (3rd Shift) to join our team based in Pembroke, NC. This individual will be responsible for the supervision of all daily production floor activities as it relates to quality. The position will coordinate quality activities and provide leadership to ensure an effective food safety and quality management system is maintained. Provide technical support with an emphasis on customer expectations, continuous improvement opportunities, and productivity requirements.

The role also involves understanding related Quality Management Systems including SQF, HACCP, and GMP to ensure safety and quality of products.

The typical hiring range for this role is $55,000 to $65,000 annually and is based on several factors such as education, work experience, skills, certifications, location, etc. In addition to pay, Dessert Holdings offers benefits such as a choice of comprehensive medical plans, dental and vision insurance, paid vacation and holidays, and retirement contribution to all eligible employees.

• Supervises daily activities of QA Technicians, coaches, trains, and supports the QA team to support business growth.
• Provides guidance regarding quality and food safety issues to Operations and QA teams.
• Communicates daily with FSQA Techs regarding production schedule and QA issues.
• Maintains inventory of QC/lab supplies and coordinates training from suppliers or new equipment purchased.
• Reviews and organizes operational paperwork on a daily basis.
• Supports the execution of internal and third‑party audits (e.g., customer, regulatory, GFSI, etc.) and participates in inspections; analyzes the results and deficiencies found.
• Supports Production Managers, Supervisors, and Leads during formula changes and/or product issues.
• Assists with the activities of the company hold, trace, & recall program. Responsible for summarizing Hold reports.
• Assumes some responsibilities of the QA Manager in his/her absence.
• Performs assignments in accordance with established Good Manufacturing Practices (GMPs), policies and procedures.
• Supports Operations and other support teams in reducing foreign object contamination.
• Oversees product releases.
• Displays appropriate work ethics in the workplace and group settings, providing a positive influence on the production floor.
• Performs daily product review and customer complaint reviews.

• BS degree or equivalent experience in a food manufacturing environment.
• Previous knowledge and experience working in a food production Quality Assurance department.
• 2+ years of supervisory experience.
• Must have a flexible schedule, including working weekends, as necessary.
• Excellent verbal and written communication skills.
• Intermediate to advanced proficiency using Microsoft Office.
• Ability to work in a team environment.
• Maintains good housekeeping and clean work areas in assigned space.
• Follows production dress code standards and maintains good personal hygiene.

• While performing the duties of this job, the employee is expected to actively participate on the production floor.
• Use hands and fingers to handle objects, tools or controls; reach with hands and arms.
• Stoop, kneel, or bend.
• Employee must lift and/or move up to 30 pounds and is required to ask for assistance if weight is exceeded.
• Must be able to push/pull up to 45 pounds and is required to ask for assistance if weight is exceeded.

Dessert Holdings is North America’s fastest‑growing premium dessert company, recognized for providing retail and food service customers with chef‑inspired, innovative desserts made with real ingredients, a flexible and low‑cost supply chain, and best‑in‑class service. The company is a collection of premium dessert companies and brands:
Steven Charles, The Original Cakerie, Lawler’s Desserts, Atlanta Cheesecake Company, Kenny’s Great Pies, and Dianne’s Fine Desserts. Dessert Holdings is owned by Bain Capital, employing more than 3,200 people across nine manufacturing facilities, and is continuing its journey of rapid growth.

EEO Statement

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristics protected by law.