QA Supervisor; 3rd Shift

QA Supervisor (3rd Shift) – SIGNING BONUS

Base pay range: $55,000.00/yr - $65,000.00/yr

Shift: 10pm - 7am

Signing Bonus: $2,500

Employment type: Full-time

Seniority level: Mid-Senior level

Opportunity Overview: Are you ready to elevate your career and be a part of creating the world's best desserts? Dessert Holdings partners with some of North America’s most iconic chains to bring people together to celebrate life’s sweetest moments!

Dessert Holdings is looking for a QA Supervisor (3rd Shift) to join our team based in Pembroke, NC. This individual will be responsible for the supervision of all daily production floor activities as it relates to quality. The position will coordinate quality activities and provide leadership to ensure an effective food safety and quality management system is maintained. The role provides technical support with an emphasis on customer expectations, continuous improvement opportunities, and productivity requirements.

The supervisor will also oversee QA technicians, maintain understanding of SQF, HACCP, and GMP requirements, and ensure safety and quality of products.

• Supervises daily activities of QA Technicians, and coach, train, and support the QA team to support business growth.
• Provides guidance regarding quality and food safety issues to Operations and QA teams.
• Communicates daily with FSQA Techs regarding production schedule and QA issues.
• Maintain inventory of QC/lab supplies and coordinate training from suppliers or new equipment purchased.
• Reviews and organizes operational paperwork on a daily basis.
• Support the execution of internal and third‑party audits (e.g., customer, regulatory, GFSI, etc.) and participate in inspections; analyzing the results and deficiencies found.
• Supports Production Managers, Supervisors and Leads during formula changes and/or product issues.
• Assist with the activities of the company hold, trace, & recall program. Responsible for summarizing Hold reports.
• Assumes some responsibilities of the QA Manager in his/her absence.
• Performs assignments in accordance with established Good Manufacturing Practices (GMPs), policies and procedures.
• Support Operations and other support teams in reducing foreign object contamination.
• Oversee product releases.
• Displays appropriate work ethics in the workplace and group settings which provides a positive influence on the production floor.
• Performs daily product review and customer complaint reviews.

• BS degree or equivalent experience in a food manufacturing environment
• Previous knowledge working in food production Quality Assurance department.
• 2+ years of supervisory experience
• Must have a flexible schedule including working weekends, as necessary.
• Excellent verbal and written communication skills.
• Intermediate to advanced proficiency using Microsoft Office.
• Ability to work in a team environment.
• Maintains good housekeeping and clean work areas in assigned space.
• Follows production dress code standards and maintains good personal hygiene.

• While performing the duties of this job, the employee is expected to actively participate on the production floor.
• Use hands and fingers to handle objects, tools or controls; reach with hands and arms.
• Stoop, kneel or bend.
• Employee must lift and/or move up to 30 pounds and is required to ask for assistance if weight is exceeded.
• Must be able to push/pull up to 45 pounds and is required to ask for assistance if weight is exceeded.

Dessert Holdings is North America’s fastest‑growing premium dessert company, recognized for providing retail and food service customers with chef‑inspired, innovative desserts made with real ingredients, a flexible and low‑cost supply chain, and best‑in‑class service. The company is a collection of premium dessert companies and brands:
Steven Charles, The Original Cakerie, Lawler’s Desserts, Atlanta Cheesecake Company, Kenny's Great Pies, and Dianne’s Fine Desserts. Dessert Holdings is owned by Bain Capital, employing more than 3,200 people across nine manufacturing facilities, and is continuing its journey of rapid growth.

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristics protected by law.