Pack Member

This is a full-time position requiring flexibility to meet the needs of the business. Candidates should be available to work a combination of mornings, evenings, weekends, and holidays as scheduled

• Safely handle dogs of all sizes, breeds, ages, and temperaments.
• Supervise off-leash playgroups while monitoring dog body language and group dynamics.
• Provide individualized care for boarding guests, including feeding, medication administration (as trained), potty breaks, enrichment activities, and comfort checks.
• Maintain clean guest accommodations, play yards, and common areas through frequent cleaning and sanitization.
• Observe dogs for changes in behavior, appetite, health, or activity level and communicate concerns to leadership.
• Follow feeding instructions, medication schedules, and individualized care plans accurately.
• Assist with safely moving dogs throughout the facility.
• Maintain accurate daily records and complete assigned operational tasks.
• Work collaboratively with Client Care, Grooming, and Training teams to ensure exceptional care for every guest.
• Follow all company safety procedures and standard operating protocols.

Ideal candidates bring a genuine passion for animals, a strong work ethic, and a commitment to providing exceptional care. This is a physically demanding position requiring continuous movement, cleaning, lifting, and hands‑on interaction with dogs weighing anywhere from 5 to 150 pounds.

• Genuine love for dogs and animal welfare.
• Comfortable handling dogs of all sizes and temperaments.
• Ability to read and respond appropriately to canine body language (training provided).
• Reliable, responsible, and dependable.
• Positive attitude and willingness to learn.
• Strong communication and teamwork skills.
• Comfortable working in all weather conditions when supervising outdoor play.
• Previous professional animal care experience is a plus but not required.
• Ability to remain calm in fast‑paced environments.

• Phone screening regarding your application.
• An in‑person interview to meet the department manager and tour the facility.
• An offer letter detailing position, compensation, and employment terms.
• Orientation and training classes covering company policies, procedures, dog body language, safe handling techniques, and behavior.
• Hands‑on training with experienced Pack Members and Pet Care leadership.

Demonstrates readiness for Kennel Tech or Pack Leader roles by consistently and reliably meeting all job duties

• Consistently meets attendance standards and shows up to work ready to go
• Works collaboratively with a teammates by communicating effectively with peers and supervisors.
• Expresses interest in taking on new responsibilities and takes the initiative to learn new skills.
• Upholds Dig’s Code of Conduct and positively contributes to team culture and teamwork.

• Our Chapel Hill location opened in the summer of 2014.
• Our second facility is located in Pittsboro, NC.
• Every dog completes a comprehensive assessment before joining our Lodge family to ensure they thrive in an off‑leash environment.
• We maintain a 10:1 dog‑to‑staff ratio to promote safety and fun.
• We are committed to providing an exceptional experience for every pet and every client.

At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full‑time teammates, and after one year you can join our Dig In Shared Ownership Program — because we believe the people who build Digs should share in its success.

Many locations also offer teammates discounted Day Play as a…