Trail Center Coordinator

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Charlotte, NC, US

The Trail Center Coordinator at Whitewater is responsible for staff coordination, training, daily operations, and mechanical duties in the Trail Center. Additionally, the Coordinator ensures the team maintains high safety standards, meets guest capacity goals, and provides excellent guest service.

The Trail Center Coordinator is an on-site, full-time, benefits eligible position that reports to the Land Operations Manager.

• Manage all aspects and oversee the daily operations of the Trail Center bike rental program.
• Maintain the bike fleet by performing advanced mechanical tasks, repairs, diagnostics, tool and parts supply, etc.
• Facilitate bike sales by assembling new bikes and repairing and refurbishing retired fleet bikes to be sold.
• Manage a staff of seasonal Bike Technicians through direct supervision, team meetings, and leadership.
• Conduct staff development trainings and provide skill instruction.
• Contribute to both staff development and disciplinary action with input from management.
• Effectively communicate with guests regarding activity concepts, safety, and company policies.
• Maintain up-to-date skill set and abilities in other areas of Land Sports deemed by management, and provide support as necessary.
• Other duties as assigned.

• 1+ years of management experience.
• 2+ years of bike shop experience in a mechanical role.
• Strong leadership and public speaking skills.
• Ability to work outdoor for sustained periods of time under varying weather conditions.
• Ability to effectively supervise a team.
• Self-motivated, adaptable, and focused on the guest experience.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

• A degree in Commercial Recreation, Outdoor Education, or related field.

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
• Must be able to lift and carry at least 75 pounds.
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.
• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• 401K

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple:
Make it compelling and easy to engage with nature and invite others to join.

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE:
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program