Quality Manager View

#### About the Role We're looking for an experienced, hands-on Quality Manager to lead the development, implementation, maintenance, and continual improvement of our company-wide quality management system based on ISO 9001 principles. This role is ideal for someone who can build disciplined, practical quality systems while staying close to production, inspections, customer issues, supplier performance, warranty matters, and field service.

Reporting to the President, you'll direct quality assurance and quality control activities for custom switchboards, integrated power distribution systems, automation solutions, and related field service work. You'll supervise and develop quality technicians and assigned field service repair personnel while partnering with engineering, manufacturing, project management, and operations.

You'll also serve as the company's quality leader and primary point of contact for customer quality concerns, warranty matters, audits, and quality performance improvement. As Goshen Engineering continues to grow, you'll help strengthen quality planning, inspection and testing, corrective action, supplier quality, documentation, and continuous improvement within a high-mix, engineer-to-order manufacturing environment.

We're looking for someone who takes ownership, exercises sound technical judgment, communicates clearly, develops others, and is comfortable moving between quality-system leadership and hands-on problem-solving.#### What You'll Do
* Develop, implement, maintain, and continually improve the company's formal quality management and quality assurance system based on ISO 9001 principles, including policies, procedures, work instructions, forms, inspection and test plans, and record-keeping practices.
* Establish quality objectives, performance measures, and reporting processes; analyze trends and communicate quality risks, priorities, and recommended actions to leadership.
* Supervise, coach, schedule, and develop quality technicians and assigned field service repair personnel.
* Partner with engineering, manufacturing, project management, and operations to develop project-specific quality plans, acceptance criteria, inspection checklists, and test documentation; identify product and process risks; define critical-to-quality requirements; and ensure appropriate inspection, testing, and process controls are incorporated into production.
* Establish and maintain measurement and inspection equipment controls, including calibration, traceability, and appropriate measurement methods.
* Establish and oversee receiving, in-process, final, and field inspection processes, including the control and disposition of nonconforming material and product.
* Lead containment, root-cause analysis, corrective action, and verification of effectiveness for internal, customer, supplier, warranty, and field quality issues.
* Serve as the primary point of contact for customer quality concerns, warranty requests, field service requests, and customer quality reviews; coordinate timely resolution through closure.
* Work directly with customers to define and document quality requirements for new products, projects, and systems.
* Coordinate supplier qualification and supplier quality activities, including vendor assessments, inspections, corrective actions, and performance follow-up.
* Plan and conduct internal quality audits and support customer, supplier, and third-party audits or assessments.
* Maintain complete and accurate quality records, inspection and test results, project documentation, warranty records, and customer correspondence.
* Champion 5S, waste reduction, process standardization, and continuous improvement initiatives that improve quality, production efficiency, and customer…