Quality Technician

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best‑in‑class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

The Quality Control Technician is responsible for supporting the manufacturing group for all their needs to ensure the achieving of all manufacturing and Quality goals. This position is responsible for analyzing and solving quality problems, preparing inspection plans and instructions, selecting sampling plan applications, performing audits, analyzing quality data, and applying fundamental continual improvement activities. This position reports to the Quality Manager.

This role is onsite and is based in St. Pauls, NC.

• Support the Manufacturing team by identifying and working process improvements, the analysis of quality problems driving root cause and corrective action to prevent future occurrence of issues
• Perform failure analysis of customer complaints and returns.
• Drive root cause and corrective action to prevent future occurrence concerns.
• Calibrate and maintain test and measurement equipment and the calibration system. Ensure equipment is calibrated in a timely fashion.
• Resolve any out of calibration issues.
• Support Quality Engineering on the revision and preparation of internal and external Product Part Approval Process (PPAP) and First Article Inspection (FAI).
• Perform product and process audits, resolve corrective actions and document control duties.
• Participate in the Material Review Board (MRB) daily activities to ensure to collect scrap data to address actions to reduce scrap costs.
• Communicate, prepare reporting of supplier, in-process and customer quality data and metrics.
• Provide support to Quality Engineer on developing and maintaining needed Quality Acceptance Criteria Standards and facilitate training to the Manufacturing Associates.
• Coordinate Document Control activities to ensure proper release and training of revised documentation and procedures.
• Record test data applying statistical quality control procedures as needed Run Charts, Histograms, Variable Data analysis and trend identification.
• Set-up and perform destructive and non‑destructive tests on materials, parts, or products to measure performance, life, and/or material characteristics.
• Use Excel to chart data and analyze trends.
• Perform routine housekeeping to ensure area operates within parameters that conform to environmental and safety standards.

• High school diploma or equivalent; or a combination of education and experience.
• 2+ years of experience in a manufacturing Quality environment.
• Ability to work independently and as part of a team.
• Experience working with formal problem‑solving tools
  -8D, 5
  
  Why, Fishbone, PDCA.
• Demonstrated ability to read blueprints and use measuring tools.
• Excellent written and oral communication skills.
• Ability to interact with all levels of the organization.
• Experience using MS Office.
• Experience using an MRP system a plus.
• Ability to read, write, and understand English.

• Familiarity with lean manufacturing and continuous improvement practices.

Commitment to Watts’ values of integrity,…