Back of House Shift Leader

At Chick-fil-A, the Back of House Shift Leader plays a critical role in delivering an exceptional guest experience by ensuring excellence in food quality, food safety, and kitchen operations. This leader is responsible for executing daily operations with precision, developing team members, and upholding Chick-fil-A standards during every shift.

This role is ideal for someone who thrives in a fast-paced environment, leads by example, and is passionate about developing others while pursuing operational excellence.

• Lead and execute kitchen operations to ensure accuracy, speed, and quality of all food items
• Maintain Chick-fil-A standards in food safety, cleanliness, and organization (Eco Sure & Pathway aligned)
• Ensure proper holding times, food rotation, and waste control
• Execute intentional setups to position the kitchen for success during peak and non-peak hours
• Monitor kitchen flow and make real-time adjustments to ensure efficiency

• Champion food safety procedures and ensure compliance with all Chick-fil-A and Eco Sure standards
• Conduct regular line checks, temperature checks, and cleanliness audits
• Serve as a “guardian of the brand” by holding the team accountable to the highest food safety standards

• Lead, coach, and develop team members during each shift
• Set clear expectations and provide real-time feedback to improve performance
• Train and onboard new team members using Chick-fil-A systems and processes
• Foster a positive, team-oriented environment that reflects Chick-fil-A’s culture and values

• Own shift execution from start to finish, ensuring all operational goals are met
• Communicate effectively with Front of House leaders to ensure seamless operations
• Hold team members accountable to standards including urgency, professionalism, and teamwork
• Ensure proper opening and closing procedures are completed

• Model Chick-fil-A’s Core 4 (Eye Contact, Smile, Speak with Enthusiasm, Stay Connected) within the kitchen team
• Promote a culture of care, respect, and excellence that positively impacts both team members and guests
• Recognize and encourage team members to reinforce positive behaviors

• Previous leadership experience in a restaurant or fast-paced environment preferred
• Strong understanding of kitchen operations and food safety practices
• Ability to lead with urgency while maintaining attention to detail