Store Clerk & Sorting Room Worker_NE-NSC_Thrift Store Department

Position: Store Clerk & Sorting Room Worker_NE-NSC_Thrift Store Department-403
Location: Southport

Overview

Store Clerk & Sorting Room - Store Department-403

JOB SUMMARY:

Assists store customers in donating, selecting, and purchasing store items; operates and maintains a cash register; responds to customers questions; maintains the cleanliness and orderliness of the store displays; ensures the security of store items and the cash register.

Responsibilities

• Assists customers purchasing items from The Salvation Army by ringing-up sales using a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; prepares and delivers bank deposits; ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures.
• Prepares, processes and maintains various sales records, tax forms, and social service vouchers; prepares routine sales reports as directed.
• Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked.
• Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.
• Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area, may assist with hauling donations to the storage area; prepares and provides tax receipts as needed.
• Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customers have handled.
• Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.
• Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.
• Opens and/or closes store doors in accordance with the store schedule.

Other Responsibilities

• Assists in pricing and tagging items in the store in accordance with established procedures.
• Assists customers in carrying purchased/donated items in/out of the store.
• Assists in disaster relief projects as needed.
• Monitors work of volunteers working in store.
• Performs other related work as required.

Materials and Equipment

• Cash Register
• Hand Truck
• General Office Equipment

Minimum Qualifications Required

Education and Experience

• High School diploma or G.E.D. and experience working in a retail store preferred, or
• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certifications

None.

Knowledge,

Skills and Abilities

• Knowledge of effective customer service techniques.
• Knowledge of the principles and practices of basic mathematics.

Mental and Physical Abilities

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to operate a cash register.
• Ability to perform routine mathematical computations and count change.
• Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting.

Working Conditions

Work is performed in a normal store environment where there are little or no physical discomforts associated with changes in weather.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Statement of Purpose

The purpose of a job description is to outline the essential functions unique to a particular job within a specific department. Job descriptions are used to recruit, train, and evaluate employees.

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