PT Self Checkout Ambassador

Retail Operations

To help guests with self check duties and responsibilities:

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

• Greet each customer and uses his or her name whenever possible

• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together

• Check the bottom of every cart and under all baby seats for items before completing an order

• Follow correct bagging procedures for the correct use of bags by type

• Scan customers' order and handles the payment transaction, per standard practice

• Avoid personal conversations with other associates when customers are present

• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers

• Follow procedures for refunds and error correction

• Make every attempt to maintain accurate cash control

• Follow procedures and performs overrides

• Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable)

• Maintain alertness and call for assistance when needed to service customers per service standards

• Check prices quickly and accurately

• Is courteous and helpful to other associates

• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice

• Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation

• Report any register malfunction to the Customer Service Manager or MOD

• Ensure the MVP savings center KIOSK is filled with paper and properly working