In Home Craftsman

Overview

Strategic Hiring Partner | Talent Optimization Specialist | Enabling Organizational Success

Broad River Retail is seeking a Service Craftsman to join our Customer Experience Team in Four Oaks. The position is responsible for servicing customers by assessing damages and repairing proficiently with appropriate methods of repair for case goods, leather, marble, and upholstery according to departmental standards.

What you’ll do

• Deliver world-class customer service while assessing and repairing furniture in the customer’s home
• Assess damages and choose appropriate methods of repair for wood furniture, leather, fabric, marble and upholstery
• Work confidently with hands and demonstrate craftsmanship, artistic and/or carpentry skills
• Maintain a service-oriented, friendly, and helpful attitude focused on customer satisfaction
• Exercise good judgment and strong problem-solving skills
• Keep accurate records of work performed to assist in statistical record keeping
• Demonstrate high attention to detail and professionalism
• Exhibit excellent organizational skills and the ability to manage multiple tasks
• Perform additional functions as assigned by management
• Maintain a professional appearance and work ethic

What you’ll need to succeed

• Experience working with wood, leather, marble, fabric, and upholstery
• Ability to color match and blend
• Experience with wood repairs including burn-ins and wood graining
• Experience with leather repairs including scuffs, holes, and tears
• Experience with upholstery repairs, including structural or mechanism replacements
• Strong cognitive skills, ability to learn quickly, handle multiple tasks, and work with minimal supervision
• Ability to lift a minimum of 50 lbs
• Basic computer and internet navigation knowledge
• Smartphone usage for photos, email, etc.
• Excellent customer service, time management, and attention to detail
• Clean driving record with a valid driver’s license
• High School diploma or equivalent

Workplace environment

• Work-from-home position after training onsite
• Occasional onsite team meetings
• Ability to participate in virtual meetings on-camera with minimal distraction
• Physical requirements include extended periods of sitting, standing, and moving

Reasonable accommodations

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

Memory Maker perks and benefits

• Salary range of $45,000 based on experience, knowledge, and skill
• Medical, dental, vision, and life insurance options
• Paid time off and 401K matching contribution
• Employee discount (40%) at Ashley
• Internal opportunities for career growth and advancement

Culture snapshot

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. We call all our employees “Memory Makers.” Our team is committed to delivering a premier customer experience and is among the leading Ashley Furniture licensees.

Our commitment to you

Broad River Retail is an EEOC compliant company committed to creating a workplace where everyone feels respected, valued, and able to reach their full potential regardless of race, gender, religion, sexual orientation, age, disability, or family status.

Next steps