Maintenance Caseworker II First

Job Overview

Franklin County is seeking a dedicated and detail-oriented Income Maintenance Caseworker II to join our Human Services team. In this vital role, you will help strengthen our community by assisting individuals and families in accessing essential public assistance programs. From evaluating eligibility and processing applications to providing guidance and support, you’ll ensure residents receive the resources they need to thrive. This position is ideal for someone who values accuracy, compassion, and public service, and who is ready to make a meaningful impact in the lives of Franklin County residents.

If you’re committed to helping others and want to grow your career in human services, we invite you to apply today.

Estimated Salary Range: $43,057 - $45,210 (To Be Determined Based on Experience and Qualifications)

Franklin County offers a competitive benefits package designed to encourage and support your health, well-being and productivity. Benefit options include:

• Medical and dental insurance
• Elective supplemental insurance options such as short-term disability, vision, and voluntary term life
• Local government retirement
• 401(k) with a 4% employer contribution (no employee match required)
• Generous paid leave including 13 county-observed paid holidays per year
• Employee wellness program inclusive of a county-sponsored gym
• Employee assistance program

For more information about Franklin County benefit options please visit https://(Use the "Apply for this Job" box below).-Summary

• Interviewing/Assessing (45%) – The main tool for gathering information and securing facts to determine eligibility. The employee must be skilled in obtaining information through listening, assessing answers, comparing for program requirements, formulating additional questions, and recording information accurately on the interview tool. Employees must convey genuine interest and conduct interviews within the agency, by phone or mail.
• Determining Eligibility (45%) – Verify information to correctly determine eligibility at initial application and during redetermination (bi-annual or annual) or changes. Verification includes residence, identification, various types of incomes, and resources. The employee must meet all appropriate time frames.
• Assisting Customers (9%) – Continually assist with problems and concerns of the customer. Issues may arise during the eligibility process or from crises such as housing, heating, or utilities. Appropriate referrals for emergency needs are made.
• Referral of Suspected Fraud (0.5%) – Refer suspected fraud to the Program Integrity Caseworker based on public reports, computer matches, client changes, or quality assurance findings.
• Appeals and Hearings (0.5%) – Schedule and prepare a local hearing summary within five calendar days if a hearing or appeal is requested by the applicant/recipient or legal representative. Some actions may constitute a state hearing.

• Considerable knowledge of the program/areas of assignment.
• General knowledge of all agency and community programs and services that could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations, and procedures.
• Ability to communicate with clients/applicants, the public, and public officials to obtain data and explain rules.
• Ability to instruct and evaluate the work of lower-level employees.
• Ability to perform caseworker functions within structured time frames.

Regular work hours:
Monday through Friday, 8:00 AM – 5:00 PM. Occasionally overtime may be required due to increased workload or customer needs. In the event of a disaster, the employee will work rotating shifts at an Emergency Shelter.

One year of experience as an Economic Services Caseworker (or an equivalent combination of training and experience). Possession of a valid North Carolina driver’s license upon hire.