Case Manager

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes due to forcible displacement. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in New York, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities.

We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose‑driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and support their transition to a dignified life. To learn more about our work, please visit our website ugees.org.

This Case Manager position will serve humanitarian migrants in the USCRI Cleveland office. The Case Manager will provide culturally and linguistically appropriate, comprehensive case management services to adult and minor foreign national survivors of trafficking and refugee‑eligible populations. The Case Manager will also provide qualified participants with intensive case management, access to English language assessment and training, referral to appropriate community support services, and transportation.

The position will report to the Anti‑Trafficking Services Case Management Supervisor.

• Provide culturally and linguistically appropriate case management services to qualified program participants;
• Complete individualized needs assessments with qualified participants, and develop case plans with particular attention to culture, language, and special circumstances;
• Maintain a high standard of record‑keeping according to USCRI policies and procedures.
• Provide information, education, referrals, outreach, advocacy, and support to ensure that each participant receives the services they require;
• Build a network of local pro bono resources and service providers to facilitate access for program participants, and track individual progress toward self‑sufficiency;
• Provide information, education, referrals, outreach, advocacy, and support to ensure that each participant receives the services they require, including connection to public benefits;
• Coordinate and maintain communication with key stakeholders;
• Participate in regular training and communication sessions with supervisor and headquarters staff; and
• Other duties as assigned by supervisor.

• Masters of Social Work with at least three years’ progressive experience, graduate level licensure (LSW/LISW) is preferred;
• Experience in social service provision for survivors of trafficking and/or refugees is desired;
• Knowledge of trauma‑responsive service provision and crisis intervention skills;
• Must possess an extensive knowledge of immigrant community local resources;
• Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast‑paced environment;
• Must have a valid driver’s license, insurance, a clean driving record, and personal transportation;
• Position requires up to 10 percent long distance travel with limited notice;
• Fluency in Spanish is required; proficiency in additional languages a plus;
• Dedication to the human rights of refugees, immigrants, asylum seekers and displaced people;
• Candidate must pass a criminal background check;
• Possess or be able to obtain CPR and basic first aid certification; and
• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.

• Use of manual dexterity, tactile, visual, and audio acuity;
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands;
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status or any other characteristic protected by applicable law.