Sr. Resident Advisor

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Full Time Kittrell, NC, US

2 days ago Requisition

Salary: $35,000.00 Annually

The Senior Residential Advisor plays a pivotal role in fostering a safe, supportive, and engaging living environment for residents within a residential community. This position is responsible for overseeing daily operations, providing guidance and mentorship to residents, and ensuring compliance with community policies and standards. The Senior Residential Advisor acts as a liaison between residents and management, addressing concerns and facilitating conflict resolution to promote a harmonious living experience.

Additionally, this role involves coordinating programs and activities that enhance community engagement and personal development. Ultimately, the Senior Residential Advisor contributes to creating a positive residential atmosphere that supports the well-being and growth of all residents.

• Bachelor’s degree in Social Work, Psychology, Education, or a related field.
• Minimum of 3 years experience in residential advising, student affairs, or community management.
• Strong interpersonal and communication skills with the ability to manage diverse populations.
• Demonstrated ability to handle conflict resolution and crisis management effectively.
• Ability to work flexible hours, including evenings and weekends, as needed.

• Master’s degree in a related field such as Counseling, Social Work, or Higher Education.
• Experience working in a multicultural or diverse residential community.
• Certification in mediation, conflict resolution, or crisis intervention.
• Proficiency with residential management software and data tracking tools.
• Training in mental health first aid or related support services.

• Supervise and support residents by providing guidance, resources, and conflict resolution.
• Monitor and enforce community policies to maintain a safe and respectful living environment.
• Coordinate and implement community programs and events that promote resident engagement and development.
• Serve as a primary point of contact for residents, addressing concerns and facilitating communication with management.
• Maintain accurate records related to resident interactions, incidents, and program participation.
• Collaborate with other staff members to ensure smooth daily operations and emergency preparedness.
• Provide mentorship and leadership to junior residential advisors and support staff.

The Senior Residential Advisor utilizes strong communication and interpersonal skills daily to build trust and rapport with residents, ensuring their concerns are heard and addressed promptly. Conflict resolution and crisis management skills are essential for maintaining a safe and supportive environment, often requiring quick, thoughtful decision-making. Organizational skills are applied in coordinating community programs and maintaining detailed records, which support effective management and reporting.

Leadership and mentorship abilities are used to guide junior staff and foster a collaborative team atmosphere. Additionally, proficiency with technology aids in tracking resident engagement and managing administrative tasks efficiently.