Support Associate, Administrative​/Clerical

Overview

We are a dynamic Small Business specializing in engineering services, technology solutions, and professional services, proudly delivering award‑winning innovations since 1992. From developing secure, reliable mission‑critical systems for the U.S. Navy and the Department of Justice to managing the entire passport processing lifecycle for the Department of State, our team is a trusted partner to federal agencies in meeting their most demanding challenges.

Our mission is simple but powerful: to provide secure, high‑quality, and reliable mission‑critical solutions, coupled with unmatched professional services that exceed expectations at every turn.

• Operating high‑speed equipment for scanning, mailing, and metering, ensuring efficiency and precision in document processing.
• Generating and verifying mailing labels, ensuring they match applicant identification, and accurately filling, sealing, and preparing envelopes with passports and corresponding documents.
• Boxing, organizing, and archiving files systematically for long‑term storage and quick retrieval.
• Receiving, sorting, and assembling third‑party mail with attention to detail and organization.
• Following established document sequencing protocols, ensuring accuracy and consistency in handling sensitive materials.
• Performing file management tasks, including retrieving and organizing application packages from filing systems.
• Safely operating scanning equipment and specialized biological hood HEPPA filters to open and process incoming mail in a secure, compliant manner.

• Ability to pass a credit check and obtain a Public Trust Security Clearance.
• High School diploma or GED.
• At least 2 years of general office experience with proficiency in Microsoft Suite.
• Strong hand‑eye coordination for handling detailed and repetitive tasks with precision.
• Adaptability and resilience under pressure, able to follow instructions and established procedures, even in fast‑paced or stressful situations.
• Skilled in performing repetitive tasks while maintaining a high level of accuracy, including lifting, standing, reaching, twisting, sealing envelopes, opening mail, organizing, and handling documents such as un‑stapling, paper‑clipping, and sorting.
• Mobility and endurance to work in a fixed location while moving around the office as necessary to complete tasks.
• Basic customer service skills, providing courteous and efficient support when interacting with staff or stakeholders.

This is a full‑time, non‑exempt position based in Portsmouth, New Hampshire. U.S. citizenship is required to obtain a Public Trust Security Clearance. The hourly rate is $18.56 –18.93, depending on which shift is being filled, 1st shift or 2nd shift. In addition to the hourly wage, this position has a comprehensive benefits package including healthcare benefits (medical, dental, and vision), Flexible Spending Accounts, Life Insurance, 401(k) plan with company matching contributions, sick time and holidays, and tuition and training reimbursement.