Donor Family Aftercare Coordinator

Join to apply for the Donor Family Aftercare Coordinator role at We Are Sharing Hope SC

The Donor Family Aftercare Coordinator (AC) advances the mission of We Are Sharing Hope SC (SHSC) by providing compassionate, ongoing support to donor families following their loved one’s gift of donation. This role ensures donor families remain connected, honored, and supported through meaningful programs, individualized follow‑up, and opportunities to celebrate the legacy of donor heroes.

• Provide compassionate support to donor families through ongoing outreach, including regular phone calls, written communication, and in‑person meetings.
• Respond to donor family inquiries and requests in a timely and empathetic manner.
• Coordinate donor family–recipient meetings in accordance with SHSC standards and support families through the written correspondence process with transplant recipients.
• Act as a resource and advocate for donor families with funeral homes, coroners, and community partners when needed.
• Plan, coordinate, and execute aftercare engagement opportunities for donor families, including remembrance ceremonies, grief workshops, family events, and special recognition programs.
• Develop and manage the Donor Family Council, including recruitment, structure, meeting facilitation, and follow‑up on initiatives.
• Create and sustain opportunities for donor families to participate in national events, such as the Transplant Games of America and regional events.
• Serve as liaison for donor families interested in community engagement and volunteerism with SHSC and donation partners.
• Document and trend family interactions, calls, letters, and engagement activities in the electronic medical record.
• Develop, distribute, and analyze surveys to donor families to measure aftercare services effectiveness.
• Track and report on aftercare activities, family participation, and outcomes to inform program growth.
• Maintain current knowledge of community grief resources and sustain a comprehensive library of support materials.
• Collaborate with the Director and Manager of Family Services to align aftercare services with departmental and organizational goals.
• Assist with training of SHSC staff regarding aftercare processes and donor family engagement.
• Contribute to departmental and organizational policy and procedure updates related to aftercare.
• Participate in meetings, special projects, and community partnerships as assigned.
• Perform additional responsibilities in support of SHSC’s mission, as assigned.

• Bachelor’s degree in Social Work, Psychology, Counseling, or related field preferred.
• Minimum 2 years of experience supporting individuals through grief, bereavement, or end‑of‑life care required.
• Grief counseling certification preferred.
• Experience working with families in sensitive or high‑stakes situations strongly preferred.
• Knowledge of organ, eye, and tissue donation processes preferred.
• Strong communication, active listening, and interpersonal skills, with the ability to demonstrate empathy while maintaining professional boundaries.
• Organizational skills with ability to manage multiple projects, events, and family needs simultaneously.
• Equivalent combination of education and experience may be considered.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Medical Practices