Desktop Support Analyst

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in North Charleston, South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving hardware, software, and connectivity issues while helping employees stay productive in a fast-paced onsite environment. The role includes desktop support, user setup and orientation, and day-to-day system and network assistance.

Responsibilities include delivering onsite technical support for desktops, workstations, and related peripherals, resolving issues efficiently to minimize downtime. Diagnose and troubleshoot hardware, software, and operating system problems across Windows 10 devices. Set up, configure, and maintain desktop equipment, including Bluetooth-enabled devices and other user accessories. Support new user onboarding by preparing systems, assisting with IT orientation, and ensuring proper access to required tools.

Perform desktop imaging, system configuration, and routine administration tasks to keep endpoints standardized and secure. Manage user accounts and permissions within Active Directory as part of daily support activities. Assist with system administration and basic network support to address connectivity and infrastructure-related issues. Document technical issues, resolutions, and support activities to maintain accurate service records and improve support processes.