Information Technology Specialist

At The Urban Electric Co., we make it our mission to recruit and retain highly skilled and passionate individuals. Because we have a genuine respect for the talents and story of every member of our team, our culture attracts a wide variety of personalities and backgrounds to create an eclectic and fun atmosphere. Each of our company’s products is bench‑made and hand‑finished at our 180,000 sq.

ft. headquarters in Charleston, which houses the talented engineers, sales and marketing professionals, designers, and craftsmen who make up our team. We pride ourselves on manufacturing processes that secure the growth and sustainability of artisanal craft for the future by using modern techniques that enhance and refine the hand‑build approach as opposed to replacing it.

At The Urban Electric Co., we make it our mission to recruit and retain highly skilled and passionate individuals. Because we have a genuine respect for the talents and story of every member of our team, our culture attracts a wide variety of personalities and backgrounds to create an eclectic and fun atmosphere. Each of our company’s products is bench‑made and hand‑finished at our 180,000 sq.

ft. headquarters in Charleston, which houses the talented engineers, sales and marketing professionals, designers, and craftsmen who make up our team. We pride ourselves on manufacturing processes that secure the growth and sustainability of artisanal craft for the future by using modern techniques that enhance and refine the hand‑build approach as opposed to replacing it.

• Opportunity for very generous quarterly bonuses through the company PMB (Productivity Metric Bonus) program
• Medical & dental insurance with employer contributions
• 401(k) savings plan with employer match
• Paid parental leave for new moms and dads
• Generous paid time off and holidays
• A company-wide health & wellness initiative
• An on-site barista with complimentary drinks and snacks
• Robust training program with room for growth and merit based advancement

As an IT Specialist at UECo, you keep the people who build our products working. You fix the problem in front of you, then dig until you find what caused it. You write down what you learned so the next person can solve it on their own. You can walk an engineer through a new laptop setup in the morning and help a craftsman on the production floor get back into their account after lunch.

You know when a problem needs to be escalated, and you hand it off with an actionable write-up. You treat your coworkers as internal clients and close what you start.

• Serve as the primary support contact for employees across Engineering, Sales, Finance, HR, and Production.
• Configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.
• Resolve hardware, software, connectivity, and access issues with a white-glove, customer-focused approach.
• Manage the ticket queue against defined response and resolution targets, and keep requesters informed along the way.

• Diagnose root cause rather than clearing the symptom, and escalte with a clear write-up when required.
• Investigate recurring tickets and propose the permanent fix.
• Troubleshoot the ERP and partner with the Software Development team on application issues.
• Support incident response during outages, including occasional after-hours events.

• Enroll and configure devices through Intune, and enforce baseline policy across the fleet.
• Run the patch and update cadence for workstations and applications.
• Maintain an accurate hardware, software, and license inventory.
• Support hardware procurement and refresh…