Reconcilement Supervisor - Charleston

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

This position is responsible for the daily management of the Banking Operations Reconcilement team that is responsible for over 2000 general ledgers and internal deposit accounts containing millions of dollars and transactions. The reconcilement department is a high-risk area that serves as the first line of defense for identifying system faults and potential internal fraud. This position is critical to ensuring general ledger and Demand Deposit accounts are properly reconciled and entries do not age past the established service level agreement.

This position works closely with various lines of business to ensure losses due to unidentified, uncleared, or fraudulent outages are minimized thus reducing damaging impact to the bank's financial, operational, and reputational standing.

The Reconcilement team is often the first to see negative impact of system deficiencies and bank outages, the supervisor is responsible for ensuring this team is well versed in system functionality and is capable of recognizing anomalies in processes.

The Supervisor is responsible for working with external service providers such as EPOC/Client Central, STAR, Fiserv, Blackline and others to identify and resolve issues with customer/general ledger impact. The supervisor must be fluent in the multitude of system platforms used by the bank to establish processes and monitor daily activity.

The Banking Operations Reconcilement Supervisor is responsible for identifying process improvements which reduce expenses, increase efficiencies, or strengthen controls. The Supervisor assures compliance with all Bank policies, SOX controls and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities.

The supervisor works with the manager to identify Key Risk Indictors (KRI) and Key Performance Indicators (KPI) and devise a solid plan for mitigating these risks.

This position also provides support for mergers and acquisitions ensuring all general ledgers are in balance and funds convert properly.

Oversee the day-to-day operations of the bank's central reconcilement team including creating and reviewing policies, recruiting, training, coaching, and providing real time feedback for improved performance and periodic appraisals for a team of 10-15 members. The supervisor must be able to recognize growth and mentoring opportunities for staff at all levels. Setting trackable, achievable, and scalable performance goals for individuals and the collective team.

• The Supervisor must have a solid working knowledge of the functions and departments supported by the Banking Reconcilement department and be able to research and reconcile the accounts/systems used by these areas. Some of the supported departments include reconciling Teller Cash, ATM and Branch Cash Vaults, ATM terminals, SafePoint, ACH, EFT Settlement, Loan, IOLTA, HSA, Zelle and Reg E accounts.
• The Supervisor must know the systems and possess the ability to recognize discrepancies that may result in bank losses either through fraudulent activity or human error.
• This position ensures all established SLAs are met, and supported departments are provided comprehensive documentation to enable the aged entries to be cleared immediately. Items not cleared timely will be reported to the Card Service Director, Director of Banking Operations, and the Finance Director; this information may be reported to the Operational Risk Committee.
• The…