Warehouse Supervisor - Charleston, SC

Summary: The Appliance Warehouse Supervisor oversees appliance operations (LG) at our N. Charleston, SC location, ensuring efficient inventory management, logistics coordination, workplace safety, and team leadership to enhance warehouse performance and customer satisfaction. This role also manages the scheduling and coordination of daily appliance installations, resolves customer concerns, ensures installers receive proper training, and maintains necessary parts and tools for optimal efficiency and effectiveness.

• Oversee daily appliance warehouse operations, including receiving daily shipments, loading outgoing orders, and performing regular cycle counts.
• Ensure inventory accuracy through monthly cycle counts and process improvements to address discrepancies.
• Develop and implement procedures to enhance productivity and safety.
• Lead, train, and motivate appliance warehouse staff to achieve performance goals.
• Ensure compliance with OSHA regulations and all health and safety standards.
• Maintain equipment functionality and adherence to safety protocols.
• Collaborate with LX Pantos/LG on installation needs, new neighborhood walks, and certified training.
• Maintain an organized, clean, and efficient appliance warehouse environment.
• Analyze performance metrics and implement improvements.
• Address damaged goods, inventory discrepancies, and customer returns effectively.

• 2 to 3 Warehouse Associates
• 4 to 10 Appliance Installers

• Maintain a clean, organized warehouse that meets all safety requirements, ensuring the dock is broom-swept and ready for the next shift.
• Achieve 95% or higher annual inventory accuracy on monthly cycle counts.
• Exceed OSHA safety standards through regular inspections, safety walks, and team training.
• Actively support company-wide safety initiatives as a key safety committee member.
• Conduct regular site visits and provide organization feedback meetings with team members.

The Appliance Warehouse Supervisor is expected to manage time effectively, averaging 45 hours per week as follows:

• 60% (27 hours): Warehouse Management - Coaching, feedback, and overseeing daily delivery/receiving to ensure timely installations, OSHA compliance, and high customer satisfaction.
• 15% (7 hours): Providing weekly feedback to team members through one-on-one meetings and team discussions. Providing weekly status updates to the Director of Operations - Appliances.
• 10% (4.5 hours): Overseeing and approving time cards, receipts, and expenditures for the Raleigh and warehouse.
• 5% (2 hours): Conducting facility walkthroughs and inspections to ensure compliance with OSHA, fire safety regulations, and overall facility requirements.
• 10% (4.5 hours): Responding to emails, attending meetings, and handling administrative updates as needed.