Inside Sales

Charleston
7221 Cross Park Dr
N. Charleston, SC 29418, USA

Sunstate Equipment Co.: Where Safety and People are Core Values.

We care about our People and it shows!

Hiring Immediately
; PAID WEEKLY!

Typical Schedule:

Monday - Friday 7am to 5pm (Overtime Eligible!)

Pay starting at $24 to $31 per hour, dependent on experience, with quarterly performance bonus

Location:

7221 Cross Park Dr. North Charleston, SC 29418

The Inside Sales Representative (ISR) plays a critical role in generating revenue, building customer relationships, and ensuring flawless execution of rental transactions. As a proactive sales professional, the ISR uncovers customer needs, recommends equipment solutions, opens new accounts, and contributes to Sunstate's growth strategy. This role is guided by a structured competency framework and is designed to develop future Outside Sales and Operational leaders.

• $200, annual work boot allowance!
• Rent ANY of our equipment for FREE
• FREE Prescription Safety Glasses
• "My Holiday" Benefit lets you celebrate a holiday that's special to you without using PTO!
• Unique Vacation Overtime Averaging benefit that pays you overtime while you're on vacation!
• Robust overall Benefits available

Associate or bachelor's degree preferred; degrees in business, communications, or related fields preferred
Strong interpersonal skills and the ability to build rapport quickly with customers and teammates
Demonstrated ability to ask thoughtful questions, listen actively, and identify customer needs
Interest in sales, account management, or customer success with a willingness to learn and grow
Confident communicator who is comfortable engaging customers by phone and in person
Detail-oriented with the ability to process information accurately and follow procedures
Organized and able to manage multiple tasks, requests, and follow-ups in a fast-paced environment
Self-starter who takes initiative, follows through on commitments, and seeks feedback to improve
Adaptable and resilient with the ability to stay positive when faced with challenges or shifting priorities
Strong technology aptitude with the ability to learn systems like Salesforce and Rental Man (AS400)
Familiarity with DOT guidelines related to equipment transport a plus.
Proficiency in Microsoft Office (Outlook, Excel, Teams)

Sales & Solution Orientation
Engage customers confidently to uncover needs, recommend rental solutions, and expand orders through suggestive selling.
Proactively open new accounts and increase revenue per transaction.
Assist customers with equipment selection by understanding job site needs and Sunstate's fleet offerings.
Participate in local sales campaigns, and seasonal equipment pushes to increase branch volume.

Outbound Prospecting & Lead Generation
Maintain a steady cadence of outbound calls and follow-ups to drive revenue.
Conduct proactive follow-up on leads generated from a variety of sources.
Convert interest into rental opportunities and document all leads in Salesforce.

Customer Service Excellence
Respond to customer inquiries with urgency and professionalism.
Support walk-in customers and phone calls, acting as a reliable first point of contact.
Resolve service or rental issues promptly and empathetically to ensure satisfaction.
Collaborate with internal teams to ensure seamless and timely communication with the customer.

Operational Execution & Systems Discipline
Execute all steps in the rental cycle: reservations, contracts, deliveries, returns, and adjustments.
Accurately process orders, collect documentation and input information into Rental Man (AS400).
Ensure clean data in Rental Man and Salesforce to support seamless service delivery.
Monitor open contracts daily to ensure timely billing…