X-Ray Equipment Installation Specialist

Description The Installation Engineer is responsible for installing, configuring, and supporting medical imaging equipment across the Southeast. This role plays a critical part in ensuring safe, accurate, and efficient installations while delivering an exceptional customer experience aligned with CMS Imaging’s mission and core values.

Job Description

Job Description
Description The Installation Engineer is responsible for installing, configuring, and supporting medical imaging equipment across the Southeast. This role plays a critical part in ensuring safe, accurate, and efficient installations while delivering an exceptional customer experience aligned with CMS Imaging’s mission and core values.

About CMS Imaging CMS Imaging is a leading regional provider of diagnostic medical imaging equipment and service solutions. We support healthcare organizations ranging from major medical centers to independent physician practices. Our customers rely on us for innovative, cost-effective imaging solutions, rapid response times, and world-class service.

Our Vision: Through collaboration with employees, partners, and the radiology community, we aim to become the largest full-line dealer and service provider of best-in-class medical imaging solutions in the U.S.

Core Values

• Teamwork – Sharing ideas, technologies, and talents to achieve sustainable growth and exceptional customer experiences.
• Integrity – Acting with honesty, honor, and trustworthiness.
• Accountability – Taking responsibility and following through on commitments.
• Exceptional Service – Delivering world-class service, one customer at a time.

Key Responsibilities

• Install medical imaging equipment, including delivery, staging, assembly, cabling, and system placement.
• Assist Service Engineers with equipment alignments, calibrations, and final system verification.
• Perform preventive maintenance (PM) when not assigned to installation projects.
• Maintain a safe working environment and follow all OSHA, DHEC Radiation Safety, and CMS Imaging safety protocols.
• Maintain personal and company-issued tools and ensure all required installation materials are available prior to each job.
• Maintain validated credentialing status with Reptrax, VCS (SYMPLR), Vendormate, and other credentialing systems as required.
• Support the Installation and Service teams by researching parts, identifying part numbers, and providing information to the Service Dispatcher.
• Complete all required documentation, including service reports, expense reports, installation checklists, and related forms.
• Uphold professional appearance, communication, and customer-service standards during all site visits.
• Participate in drug screening, annual motor vehicle record reviews, and maintain DOT certification and driver logbook for interstate travel.
• Safely lift up to 50 lbs. as needed for equipment handling.

Operational & Process Responsibilities

• Support the development and improvement of installation processes, asset management systems, and service operations.
• Contribute to customer onboarding processes for new and renewed service contracts.
• Assist in the analysis of RMA returns, expenses, customer satisfaction metrics, and dispatch performance.
• Apply Total Quality Management (TQM) principles to continuously improve installation and service operations.

Requirements
Required Qualifications

• AS in Electronics or Military Equivalent ; minimum 2 years of technical training in electronics preferred.
• Strong mechanical aptitude, including the ability to assemble, align, mount, and secure mechanical components, use hand and power tools safely, and interpret mechanical drawings or installation diagrams.
• Valid driver’s license; ability to drive a lift-gate truck and maintain DOT certification.
• Ability to pass criminal…