Overnight Customer Service Representative Bilingual

This job is located at 5200 W. North Ave., Chicago, IL 60639.

PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs.

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS and are accountable for delivering superior customer service, educational content on our products and services, and maintaining company quality standards while complying with all policies and procedures.

• Providing outstanding customer service to ensure repeat business.
• Educating customers on our products and services.
• Ensuring all transactions are completed in compliance with federal, state, and local regulations.
• Following company policies and procedures.
• Maintaining a balanced cash drawer.
• Completing all transactions accurately, including cash handling.
• Using our point‑of‑sale system to access information and process transactions.
• Resolving customer complaints or referring complaints to the Store Manager for resolution.
• Helping maintain a neat and clean store environment for our customers and team members.
• Performing other duties as instructed by management.

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred.
• Ability, willingness, and comfort to engage with customers.
• Strong verbal communication skills.
• Ability to offer products and services to customers based on their needs.
• Exceptional attention to detail and ability to multitask.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required.
• English/Spanish bilingual is a plus.

• Must be able to stand for extended periods.
• Ability to lift up to 15 lbs. with little assistance.
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace and provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify our Recruiter or a member of our Human Resources team at  to make arrangements.

Illinois Pay Band: $16.60 - $18.20 USD