HRConnect Consultant II; French

HRConnect Consultant II

2 days ago Be among the first 25 applicants

This range is provided by Abb Vie. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$29.70/hr - $53.50/hr

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at

This position will follow a hybrid schedule of Tuesday-Thursday onsite from our North Chicago, IL office.

The HRConnect Consultant II is responsible for routine customer service inquiries related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self‑Service and Manager Self‑Service support. This role opens tickets/cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

• Answers general questions and redirects misplaced calls.
• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolve employee and manager HR transactions.
• Guides HR Employee Self‑Service and Manager Self‑Service transactions.
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed.
• Inputs data into Workday to transact on customer requests.
• Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in‑depth functional knowledge is required.
• Documents all employee inquiries, issues, and transactions in case‑management tools as required.
• Participates in continuous improvement workshops and projects as requested.
• Participates in ad‑hoc projects as required.

• Fluent written and spoken French is highly preferred.
• High School Diploma or GED equivalent required. Bachelor’s Degree preferred.
• 2–4 years of customer service / call‑center experience required.
• Specific language skills requirement depending on the center location.
• Strong customer service and interpersonal skills.
• Familiar with HR service and processes as well as HRIS tools and systems.
• Able to navigate computerized data‑entry systems and other relevant applications.
• Able to follow standard procedures and processes.
• Able to escalated issues timely to the right group.
• Ability to handle confidential and sensitive information.

HR Operations team, Payroll, Business HR, HR COEs, Third‑party vendors, Abb Vie colleagues.

The compensation range described is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting. Individual compensation paid within this range will depend on many factors including geographic location, and the range may be modified in the future. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees, and this job is eligible to participate in our short‑term incentive programs.

Abb Vie is an equal‑opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only – to learn more, visit

US & Puerto Rico applicants seeking a reasonable accommodation,  to learn more: