Supervisor, HRConnect - LATAM

Supervisor, HRConnect People Experience - LATAM

Join to apply for the Supervisor, HRConnect People Experience - LATAM role at Bio Space

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Join to apply for the Supervisor, HRConnect People Experience - LATAM role at Bio Space

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at  Follow @abbvie on X, Facebook, Instagram, You Tube, Linked In and Tik Tok.

The Supervisor, HRConnect People Experience - LATAM is based in the United States and collaborates closely with HR team members of the LATAM region. This position will support employees in Brazil, Costa Rica, Mexico, Colombia, Chile and other locations in the region. Main stakeholders are Payroll, affiliate HRBPs as well as our external vendor partners in regard to service delivery excellence.

The individual in this role will partner with teams to manage day-to-day operations support and vendor relationships while optimizing key HR processes and supporting our global HRConnect strategy, project initiatives. This position will report to the global HRConnect People Experience director.

• Primary liaison to our HR business partners in defined geography ensuring alignment of HR operations support to business HR strategies
• Quickly respond to customer escalations and provide solutions to the concerns and issues.
• Maintain effective communication and relationships across multiple groups internally and externally (service vendors) to ensure execution of business results.
• Manage to consistently meet or exceed our internal customer (employee, manager, BHRs and business leadership) expectations by leveraging HR Operations and related Shared Service organization (vendor partner, Payroll and BTS (IT) partnerships) as enablers for BHRs to fulfill their designated strategic roles.
• Manage and influence internal customer, and identify change management opportunities.
• Track services using Case management system, key Service Level Agreements and Key Performance Indicators to provide timely customer support and manage escalations.
• Conduct root cause analysis to determine possible solutions, identify training needs or process/documentation improvements.
• Act as Regional Subject Matter Expert for LATAM region on Workday HCM system, Time and other related system processes and translate data analysis requirements into solutions.
• Work with Global/ regional HR Systems, Operation and Payroll teams to continue optimize standards and practices as part of HRConnect initiatives, while understanding and allowing for necessary flexibility to respond to local specific legislative needs, business needs, unexpected circumstances, as required. This will include development of process maps, detailed work instructions, end-user help guides, etc.
• Strong soft skills with minimum 2 years of supervisor or people manager experience to successfully manage team dynamics and lead the team.

• Bachelors degree or equivalent experience.
• Minimum 3 years of experience in HR and HR operations support (preferred in a complex, matrix, global environment)
• Minimum 5 years of experience in a customer service environment
• Demonstrates competency in leadership and project planning/management
• Knowledge and hands‑on experience in HR, Time and Payroll systems (Workday, Taleo, euHReka or other HR module of ERP) and related data/vendor management
• Strong analytical and problem‑solving skills to understand data gaps and root of source data.
• Excellent verbal and written communication skills
• Strong collaboration, facilitation and presentation skills
• Experience with Case management, communication and project management tools such as Sales Force, Service
  
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