IT Service Desk Specialist - Level II; DHA Lakes Security Clearance
Job in
North Chicago, Lake County, Illinois, 60064, USA
Listed on 2025-12-15
Listing for:
Clearwaters.IT
Full Time
position Listed on 2025-12-15
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Description
Position Summary:
Clearwaters.
IT is looking for an IT Service Desk Specialist - Level II to join our dynamic team. In this role, you will provide top-tier technical support to our end-users, ensuring smooth and effective operations of IT services. You'll be the go-to person for resolving complex issues and contributing to an exceptional service delivery experience.
Key Responsibilities:
* Respond to and resolve Level II service desk tickets escalated from Level I support.
* Troubleshoot hardware, software, and network-related issues for end-users, documenting problems and solutions.
* Work collaboratively with IT teams to ensure incidents are quickly and effectively managed.
* Utilize ITIL frameworks to enhance service management practices and improve workflow processes.
* Update and maintain detailed documentation related to troubleshooting steps and resolutions.
* Participate in user training and awareness programs to maintain high levels of service satisfaction.
* Engage in regular team meetings to discuss ongoing issues and improvements.
* Stay updated on emerging trends and technologies in IT support and suggest improvements. Requirements
* Associate's degree in Computer Science or related field preferred;
Bachelor's degree a plus.
* Minimum of 4 years of experience in a technical support or service desk role.
* Strong understanding of Windows and Mac OS environments, as well as common business applications.
* Experience with Active Directory and other network infrastructure tools.
* Excellent problem-solving and troubleshooting skills.
* Strong communication skills, both verbal and written.
* Ability to work in a fast-paced, team-oriented environment.
* CompTIA Sec+ certification required.
* Experience with ticketing systems like Service Now is a plus.
* Must possess T3 for suitability security clearance or be able to obtain it. Benefits Competitive salary and benefits package, including:
* Health, dental and vision insurance
* 401(k) with company match
* Paid time off (PTO) for vacation, sick leave, and personal days
* Professional development reimbursement
* Other benefits, including life insurance, disability insurance, and employee assistance programs
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