Systems Administrator

About Aretum

Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.

Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

• Perform installation, configuration, maintenance, testing and troubleshooting tasks in support of IT customers, including setting up and maintaining computers and connecting/pulling cords from under desks and in server closets.
• Unpack, move, and install IT equipment weighing up to 50 pounds (or greater with additional assistance).
• Traverse large VA site campuses while transporting equipment to various office buildings.
• Communicate directly with customers on site to diagnose and resolve hardware/software issues utilizing the Service Now tool, track and document all system changes, problems, issues, and work tasks within Service Now.
• Provision newly procured endpoints (desktops, laptops, printers, mobile devices) – perform imaging, desktop support, adds/moves and changes.
• Install OS patches, upgrades and Commercially Available Off‑The‑Shelf (COTS) software.
• Provide user management account support where Elevated Privileges (EP) may be required.
• Install and configure software applications based on change order instructions.
• Use log data and system administration tools to diagnose and repair hardware/software problems, re‑configure or replace defective components as indicated.
• Monitor and analyze assigned systems to discover risks and inadequacies, and provide recommendations on needed expansion, enhancement, or revision.
• Utilize Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, including scripting, McAfee, and other VA standard tools.
• Perform inventory functions, managing pagers and turn‑ins, performing media sanitization, disposal, and/or turn in of equipment.
• Conduct routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.
• Perform general maintenance activities: printer deployment/repair, software installations, equipment refreshes, and occasionally pull old cables from server rooms as needed.
• Perform asset management: inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, history and forecasting, automating the asset management process as necessary.
• Work both independently and as part of a team to achieve successful results with minimal guidance.

• HS diploma or GED and 8+ years of experience with system administration or BS degree in Computer Science, Electronics Engineering, or other engineering/technical discipline.
• Experience conducting routine system administration tasks and logging data in system admin logs.
• Experience troubleshooting a wide variety of systems and networks, including high volume or high availability systems.
• Knowledge of debugging protocols and processes.
• Ability to troubleshoot problems and issues identified by customers and implement corrective actions.

Travel to client locations is required for this position and may vary based on project needs.

Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit‑based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.

We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience. Equal Opportunity Employer/Veterans/Disabled.

Due to federal contract requirements, only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting