Community Manager

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At Gold Oller, "This is Home" is more than a motto; it's a promise of leadership that empowers, teamwork that inspires, and a culture where every voice matters. You won’t just manage properties— you’ll shape communities, build lasting relationships, and grow your own career along the way. We are proud to be ranked among the top in ORA Power Rankings and to hold a 4.6 rating on Glassdoor.

Ready to make an impact? Apply today!

The Community Manager is the driving force behind the operational, financial, and cultural success of the residential property. The role requires a proactive, solutions-focused leader who manages daily operations while inspiring, coaching, and developing a high-performing team that delivers Gold Oller’s Gold Standard of Service. As both strategist and mentor, the Community Manager leads with accountability, vision, and empathy—ensuring residents feel at home, employees feel supported, and the community thrives both operationally and financially.

The position also offers the potential to earn monthly commissions.

• Prepare and monitor budgets; drive property performance by meeting or exceeding occupancy and rental income goals, maintaining ≤2% bad debt, and optimizing expenses within budget by month‑end.
• Accurately prepare, track, and report financial data—including payroll, overtime, petty cash, rent collection, delinquency, evictions, FAS, damages, and security deposit reconciliations—in compliance with company policy.
• Utilize all required operational technologies (including Real Page products) to track performance, manage purchasing, maintain PO compliance, and ensure real-time data accuracy.
• Develop action plans when performance falls below expectations; communicate needs and collaborate with the Regional Property Manager, Asset Manager, and DOO.
• Regularly walk, oversee, and inspect the property while documenting findings in applicable systems.
• Complete move‑in, move‑out, vacancy, and annual unit inspections. Enforce Fair Housing laws, safety codes, health regulations, and local ordinances. Assess and post all related charges and issue professional resident notices.
• Maintain the leasing office in a neat, organized, business‑like manner with consistent office hours.
• Attend management meetings, complete all assigned training, and ensure team training compliance.
• Report all liability and property incidents immediately; ensure timely submission of workers’ compensation documentation.

• Motivate, empower, and promote teamwork across the site team to achieve shared goals.
• Recruit, onboard, and retain high‑performing talent while fostering a culture of accountability, engagement, and continuous learning.
• Provide real‑time coaching, conduct performance reviews, develop growth plans, manage corrective action, and lead the counseling and termination process when necessary.
• Lead weekly team meetings that encourage collaboration, innovation, and alignment with company standards and strategic goals.
• Model servant leadership by recognizing achievements, supporting development, and inspiring ownership and pride in results.
• Interpret and apply all personnel and departmental policies consistently.
• Oversee timecards, overtime, PTO, and attendance; ensure timely review and approval.
• Maintain a professional image and ensure all team members adhere to dress code and uniform requirements.

• Maintain high resident satisfaction through timely service, proactive communication, and effective conflict resolution.
• Professionally communicate resident notices and enforce compliance with rules and regulations.
• Develop creative resident retention programs; host and attend resident events; maintain a 40%+ renewal ratio.
• Manage seamless, compliant move‑ins and move‑outs; complete all leases, renewals, and addendums.
• Monitor, solicit, and respond to social media reviews in alignment with brand standards.
• Counsel delinquent residents and participate in court hearings or appeals as needed.
• Refer residents to…