Service Advisor Ford

As a Service Advisor at Pfeifle Auto Ford in Wishek, ND, you will play a crucial role in providing exceptional customer service by acting as the primary point of contact between customers and the service department. This role requires a driven attitude, a passion to win, and a strong general knowledge of automotive service processes, particularly Ford vehicles. You will ensure customers' needs are met efficiently and professionally, helping to maintain and grow long-term client relationships.

• Greet customers promptly and professionally, understanding their service needs.
• Communicate effectively between customers and technicians to ensure clarity and accuracy of service.
• Provide estimates and explain services, repairs, and maintenance options to customers.
• Schedule appointments and manage workflow to optimize service department efficiency.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Maintain up-to-date knowledge of Ford vehicle models and service offerings.

• Strong interpersonal and communication skills.
• Driven with a passion to deliver excellent customer service and achieve results.
• General knowledge of automotive service and repair, especially for Ford vehicles.
• Ability to multitask and manage customer expectations in a fast‑paced environment.
• Previous experience in a service advisor or customer service role preferred.

• Competitive compensation and performance‑based incentives.
• Opportunities for professional growth and development.
• Supportive work environment with a dedicated team.
• Employee discounts and perks.
• Health Insurance
• Dental Insurance
• Paid time off
• Vision Insurance

Pfeifle Auto is a trusted automotive dealership located in Wishek, ND, specializing in Ford vehicles. Known for our commitment to customer satisfaction and quality service, we pride ourselves on creating a positive and rewarding work atmosphere where team members can thrive and advance their careers.