Senior Field Service Technician

Senior Field Service Technician

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation for you, your team, and the world. As a global market leader, we provide the resources you need to succeed.

Reports To: Service Manager

Work Model: Remote (North Dakota / South Dakota)

Division: Electrification Smart Power

• Performs service tasks; identifies technical problems and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end‑of‑life services, replacements, etc.).
• Contributes to customer satisfaction by executing service work according to customer orders and expectations, building and maintaining good relationships with customers, understanding their needs, and identifying new sales opportunities to communicate internally.
• Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities.
• Provides technical guidance and mentorship to junior technicians, assisting them in developing skills and expertise.
• Prepares all documents and reports for delivery to the customer representative, reports work done in a timely manner and follows up when needed.
• Identifies potential equipment failures proactively, requests corrective actions, troubleshoots equipment failures, and makes recommendations to prevent future issues.
• Identifies suggestions for product and quality improvement, communicates them within the organization, and provides recommendations to management to improve operations and customer service.
• Applies safety rules and practices, as well as environmental responsibilities, and reports unsafe practices and incidents.
• Works with a sense of urgency until the job is complete.

• Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, or equivalent military experience, or an Associate’s degree with 2 or more years of experience in servicing critical power equipment.
• High School Diploma or GED with 8 or more years of experience is also considered.
• Advanced level ability to interact and communicate (written and verbal) with varying levels within the organization.
• Advanced ability to use Microsoft Office products.
• Moderate ability to self‑project manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Works well with others and with a sense of urgency until completion.
• Must have a valid U.S. driver’s license.

• Health, Dental & Vision
  • Choice between two medical plan options: a PPO plan called the Copay Plan or a High Deductible Health Plan with a Health Savings Account called the High Deductible Plan.
  • Choice between two dental plan options:
    Core and Core Plus.
  • Vision benefit.
• Life & Disability
  • Company‑paid life insurance (2× base pay).
  • Company‑paid AD&D (1× base pay).
  • Voluntary life and AD&D – 100% employee paid up to maximums.
  • Short‑Term Disability – up to 26 weeks, company‑paid.
  • Long‑Term Disability – 60% of pay, company‑paid. Option to buy up to 66 2⁄3 % of pay.
• Retirement
  • 401(k) savings plan with company contributions.
  • Employee Stock Acquisition Plan (ESAP).
• Time Off
  • 11 paid holidays.
  • Vacation based on years of service for hourly and non‑exempt positions.
• Supplemental benefits – 100 % employee paid (accident insurance, hospital indemnity, critical illness, pet insurance).
• Parental leave – up to 6 weeks.
• Employee Assistance Program.
• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.
• Employee discount program.

For more information, visit  and click on "Candidate/Guest" to learn more.

Location: West Fargo, ND (remote in North Dakota and South Dakota)

Salary Range: $65,100 – $104,160 per year

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to sex (gender identity, gender…