Group Events Manager

Description

The Group Events Manager is responsible for the daily management of the group events team and the successful coordination, planning, and execution of group events. This role provides hands‑on leadership to a team of group event coordinators by assigning work, monitoring priorities, supporting training, and ensuring consistent follow‑through on client and event details. The Group Events Manager helps maintain high service standards, supports strong communication across departments, and ensures events are delivered accurately, efficiently, and with a customer‑focused approach.

• Direct the day‑to‑day work of group event coordinators, including assigning incoming leads, event files, follow‑up tasks, and client communications based on workload and event complexity.
• Hold regular one‑on‑one and team check‑ins to review active groups, upcoming deadlines, service issues, and coordinator performance needs.
• Maintain a daily and weekly priority list for the department, track completion of event details, and follow up with coordinators to ensure deadlines are met.
• Manage coordinator schedules, office coverage, event‑day assignments, and peak‑season workload planning to ensure adequate support for group business.
• Review group invoices, deposits, billing instructions, and accounting documentation for accuracy before submission or final processing.
• Lead routine team meetings to review upcoming events, group arrivals, contract changes, operational concerns, and cross‑department communication needs.
• Audit event files and coordinator notes to confirm contracts, room blocks, tickets, menus, payment terms, special requests, and internal communications are complete and up to date.
• Verify that final event details are distributed to lodging, food and beverage, ticketing, transportation, operations, and other affected departments within established timelines.
• Review coordinator communications and event plans for accuracy, professionalism, and consistency with service standards before key client deadlines.
• Handle escalated client concerns, missed deadlines, event changes, or service recovery needs and determine the appropriate next steps with leadership when needed.

• Ensure daily compliance with departmental policies and procedures while supporting clear communication between teams.
• Work with leadership to support group pricing, package details, and revenue‑related processes as directed.
• Coordinate closely with the catering team to ensure event details are communicated clearly for execution.
• Collaborate with internal teams to align group event details, timelines, and operational needs.
• Maintain productive working relationships with internal partners, community contacts, and third‑party vendors.
• Represent the organization professionally with clients, vendors, and community partners.
• Support department objectives by contributing to additional projects and responsibilities as needed.

• Partner with Sales Leadership to support group and convention opportunities by providing event coordination and operational input.
• Assist with site visits, client presentations, and proposal details for group business as needed.
• Provide input on event feasibility, staffing, logistics, and service delivery to support successful execution.
• Provide direct oversight of assigned complex group events to ensure smooth delivery and client satisfaction.
• Serve as the primary point of contact for assigned clients during the planning and execution phases.
• Ensure assigned events are executed according to brand standards, client expectations, and operational requirements.
• Identify opportunities to improve the guest experience and support…