Night Auditor, Teddy's Residential Suites, Watford , ND

Night Auditor, Teddy's Residential Suites, Watford City, ND

Hotel Equities is seeking a Night Auditor for Teddy's Residential Suites in Watford City, ND.

Base pay range: $16.00/hr - $16.00/hr

Job Purpose:

The Front Desk Night Auditor is often the first point of contact and creates a welcoming atmosphere for guests.

Responsibilities:

• Check guests in, issue room keys, and provide information on hotel services and room location.
• Collect required identification at check‑in in accordance with local legislative requirements.
• Answer phone calls promptly and courteously.
• Upsell rooms to maximize revenue.
• Respond to and record all guest calls, messages, requests, questions or concerns.
• Record guest preferences in the system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions following established procedures.
• Manage guest safe‑deposit boxes as per hotel procedures.
• Communicate outstanding guest requests or issues to management when additional monitoring is required.
• Treat guest complaints or problems using service‑recovery guidelines.
• Follow established safety protocols and report incidents, breaches, or suspicious behavior to the supervisor or on‑duty manager.
• Book and modify guest reservations by phone or in‑house, including cancellations and revisions.
• Collaborate with other departments as per hotel procedures to maintain quality service.
• Perform other duties as assigned, including guest room tours, concierge services, or special requests.

Qualifications & Requirements:

• High School diploma or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes.
• Physically able to stand for extended periods and lift up to 50 pounds.
• Basic computer skills for property‑management and reservation systems.
• Strong communication and interpersonal skills.
• Reading and writing proficiency for paperwork, logging issues, and updates.
• Basic math skills for handling cash or credit transactions.
• Problem‑solving, reasoning, motivation, and training abilities.
• Flexibility to work nights, weekends, and holidays.

Benefits at a Glance:

• Competitive $16 hourly wage.
• Team‑driven, values‑based culture.
• Vacation & Holiday Pay.
• Same‑day pay available.
• Employee Assistance Program.
• Reduced room rates across portfolio.
• Third‑party perks (movie tickets, attractions).
• 401(k) plan.
• Flexible spending account.
• Life insurance.
• Parental leave.
• Referral program.

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Management

Industry: Hospitality