Manager, Data Center Support Services

The role manages teams that conduct end‑to‑end hardware installation, network communication, and data‑center as well as customer‑environment support. The position provides guidance on complex problems, drives training, ensures compliance, and collaborates with developers and vendors to resolve large‑scale technical issues.

• Manages teams installing, removing, and troubleshooting on‑site hardware and configuration.
• Monitors daily operations for teams that replace server components and upgrade servers for existing customers.

• Manages teams that implement designed network communications, including cabling validation and networking equipment, and provides guidance on complex problems.
• Engages additional resources to address complex or unresolved issues.

• Manages teams supporting data‑center, customer, and/or operational environments, addressing routine trends and ensuring documentation of resolutions.
• Responds to outage situations for clients.

• Ensures adherence to SOPs and MOPs during tasks performed by teams.
• Oversees and drives implementation of required security controls and updates.
• Manages team compliance with health and safety guidelines at customer sites and the office.

• Oversees technician training to advance skills and meet requirements.
• Stays current with industry best practices and developments in networking and server maintenance, data‑center, and facility operations.
• Manages team adherence to SOPs and MOPs for operational Data‑Center Change Control processes.

• Facilitates collaboration with development teams and external vendors to resolve complex technical problems and provides subject‑matter expertise for large‑scale matters.
• Ensures contractors and vendors deliver quality services and meet SLA expectations.
• Oversees quality assurance, guides process creation, and mentors programs.

• Creates and owns the execution plan for team work and multiple projects, monitoring timelines and budgets.
• Delegates work, prioritizes tasks, identifies resource needs, and adapts plans to changing priorities.

• Strengthens collaborative partnerships across teams to align expectations and objectives.
• Guides team members to build relationships with business leaders, stakeholders, and customers for effective collaboration.

• Leads the team to identify and address moderately complex operational or technical issues.
• Directs analysis of data from multiple sources to troubleshoot moderately complex errors.

• Seeks learning opportunities for self and team to enhance skills and stay current with industry advancements.
• Provides resources and fosters a knowledge‑sharing environment.

• Recommends improvements and encourages the team to share ideas to increase efficiency.
• Provides feedback on ideas and seeks input on alternative approaches.

• Coaches and directs team members within performance management processes.
• Facilitates goal setting and aligns individual goals with broader team objectives.
• Identifies development opportunities and participates in talent acquisition activities.

Disclaimer:
Certain U.S. based or U.S. customer or client‑facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

US:
Hiring Range in USD from: $102,300 - $209,500…