General Manager, APAC

About Fare Harbor

At Fare Harbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, Fare Harbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 1,000+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

Fare Harbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why Fare Harbor?

Founding Fare Harbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors.

We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role:

Fare Harbor is seeking a commercially strong, strategic, and effective regional leader to serve as General Manager, APAC. This role will lead the APAC Commercial organization across Sales, Account Management, and Client Onboarding, representing approximately 70 FTE across the region.

The GM, APAC will be accountable for regional commercial performance, including total revenue, new business growth, sales targets, retention, expansion, NRR, and upsell performance. The role will ensure APAC has a clear commercial strategy, strong execution discipline, and a connected client lifecycle from acquisition through onboarding, adoption, renewal, and expansion.

As the senior regional commercial leader, this person will serve as the visible face of APAC for local teams, global leadership, cross-functional partners, and key external stakeholders. This will also include other functional roles working from our APAC offices. The GM will build a strong local leadership culture while keeping APAC closely connected to Fare Harbor’s global strategy, operating standards, and ways of working.

The ideal candidate has led a commercial organization before, with direct Sales leadership experience. The GM brings strong SaaS experience, ideally in SMB or mid-market environments, and is comfortable leading across multiple markets, functions, and stakeholder groups.

What you’ll do here:

• Lead the regional Commercial team across Sales, Account Management, and Client Onboarding, ensuring clear priorities, accountability, and execution across approximately 70 FTE.
• Ensure the organization is structured, resourced, and operating effectively to…