Assistant Retail Manager

Summary

TRMF seeks an experienced retail professional to join our growing team. The role is variable and seasonal; duties and demands shift throughout the year. Candidates must manage and coach staff, be highly dependable, organized, and adaptable. Required experience includes operating a retail store—opening and closing, using POS software to complete transactions, refunds, and exchanges, balancing tills, and doing deposits. Preferred skills are merchandising talent and the ability to create visually appealing displays that drive sales, as well as experience buying wholesale at market or through reps.

• Greets and interacts with customers
• Consults with customers to understand their needs and preferences related to merchandise
• Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer needs
• Answers customer’s questions about merchandise
• Assists customers with purchase decisions
• Retrieves merchandise from sales floor, stock room, or other inventory locations; places special orders
• Collects payment using the store point of sale system
• Processes returns and exchanges
• Delivers excellent customer service
• Becomes familiar with products to promote sales
• Collaborates to develop departmental meetings and safety training
• Monitors inventory of assigned merchandise to ensure that stock is available to provide timely and efficient service
• Communicates with staff and departments regarding the status of merchandise shipments; disseminates communications to the retail staff
• Works to ensure retail guest experience is clean, friendly, and safe
• Promotes Medora shows, events, and activities and provides accurate information
• Enforces procedures and policies with team and guests
• Transfers inventory between stores for sales success
• Unpacks, inspects, counts, and sorts inventory
• Data entry
• Pricing
• Organizes back stock in storage locations
• Merchandising
• Scheduling
• Approving invoices
• Meeting with vendors to submit orders
• Tracks movement and delivery of anticipated merchandise inventory using websites, applications, or inventory systems
• Performs other related duties as assigned

• Hiring and training:
  Assist in hiring seasonal employees and provide training to ensure they understand their roles and responsibilities
• Scheduling:
  Create and manage work schedules to ensure adequate staffing during peak hours
• Performance evaluation:
  Monitor and evaluate employee performance, providing feedback and coaching as needed

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change at any time with or without notice.

• Accuracy
• Proven leadership skills
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem‑solving skills
• Ability to prioritize tasks and delegate when appropriate
• Proficient with Microsoft Office Suite or related software
• Proficient with inventory management software, applications, and/or systems
• Enjoys working with people
• Must be fluent in English; other languages a plus
• Willing to work alone or as part of a team
• Valid driver’s license

• High school diploma or equivalent required
• Previous experience in retail and/or customer service
• Supervisory experience preferred

This position works largely inside a controlled temperature environment. Occasional outside work in extreme temperatures may be required when transporting inventory, equipment, and supplies between locations.

• Must be able to twist, bend, push and pull occasionally
• Must have visual acuity to determine accuracy, details, and transcribe data
• Work in close proximity with computer software
• Have repetitive use of hands/arms and eye/hand coordination
• Regularly required to talk or hear
• Frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms
• Must be able to lift up to 35 lbs at times

AAP / EEO Statement
It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industries:
  Hospitality