Relationship Banker

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

The salary range for this position is $17.00/hr - $27.50/hr the base salary indicated reflects the range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

The Relationship Banker develops and cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross‑selling, establishing new banking relationships, referring clients to product partners, educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and service with community organizations.

• Develop and grow client and prospective client relationships by consulting with clients over the lifecycle of the relationship, uncovering needs, educating, and advising on product and service alternatives that align with the client’s financial objectives.
• Cross‑sell products and services and refer to business product partners to ensure client needs are met.
• Maintain contact with the client base through periodic proactive touch points (on‑boarding, service follow‑up, etc.).

• Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in‑house events; may occasionally participate in outside sales calls.
• Maintain well‑developed knowledge of all products and services and effectively apply that knowledge to understand and fulfill client needs.
• Proactively seek coaching to develop service and sales skills; share knowledge and best practices to enhance the team’s skills and performance.

• Proactively resolve moderate to complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc.
• Maintain and demonstrate in‑depth knowledge of the different banking channels and educate clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience.
• Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Follow all fraud prevention procedures and attend training to stay up‑to‑date on evolving fraud tactics.

• Culture Leadership – Communication:
  Applies active listening skills and skillful use of questions to understand the client’s situation, needs, and desired outcome(s); adapts communication style and approach to accommodate individual needs and preferences.
  
  Collaboration:
  
  Seeks, develops, and maintains trusted relationships with others to achieve business goals/objectives; shares knowledge, information, ideas, and suggestions to accomplish mutual goals.
• Execution Leadership – Drive and Execution:
  Committed to achieving established goals, overcoming obstacles, and continuously learning; focuses on ways to succeed by changing strategies, increasing effort, using varying approaches; leverages opportunities to collaborate with others to achieve…