Supervisor Application Support

Overview

JOB TITLE:
Supervisor, Application Support

Location:

North Fort Myers, FL

Work Hours:

M-F 8:00 - 5:00pm

Our benefits include:

• Relocation Bonus
• Company-wide annual incentive plan
• Medical, vision and dental insurance
• 401(k) plan with a generous 6% company match
• Company funded Pension Plan
• On-site wellness/medical facility
• Company paid Short & Long-Term Disability insurance
• Health Savings Account with an employer contribution
• Flexible Spending Accounts
• Paid time off and paid holidays
• Wellness program with financial rewards
• Tuition reimbursement
• Group life insurance
• Critical Illness and Accident Insurance

LCEC provides reliable, cost-competitive electricity to more than 250,000 members throughout a five-county service territory located in Southwest Florida. We employ approximately 460 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Position Summary: The Supervisor, Application Support leads a team of Application Support Analysts and an Enterprise System Training Coordinator responsible for the support, maintenance, training, optimization, and solution architecture of enterprise applications. This role combines application expertise with leadership in incident management, process improvement, vendor oversight, governance, and user engagement. The Supervisor ensures enterprise applications are reliable, compliant, and aligned with business strategy, while fostering service excellence, collaboration, and innovation across IT and business functions.

• Lead, mentor, and evaluate a team of Application Support Analysts and the Enterprise System Training Coordinator. Develop team capabilities in prioritization, problem-solving, training delivery, and business acumen. Promote a culture of accountability, innovation, and alignment with organizational values. Support succession planning, career development, and knowledge growth within the team.
• Oversee installation, maintenance, patching, upgrades, and troubleshooting of enterprise applications. Act as point of escalation for complex technical issues not resolved at lower tiers. Provide systems analysis for break/fix issues, enhancements, and technology assessments. Ensure application reliability, security, and compliance while preparing for future technology needs. Collaborate with infrastructure, middleware, and database teams on advanced issues.
• Lead the management of high-severity and major incidents, coordinating cross-functional response to restore service quickly. Facilitate root cause analysis and implement corrective actions to prevent recurrence. Conduct post-incident reviews, ensuring lessons learned are documented and shared. Track incident and problem trends to proactively reduce future disruptions.
• Develop and document complex ‘As Is’ and ‘To Be’ processes, including maps and associated documentation, in compliance to enterprise process mapping standards, tools and IT systems.
• Provide guidance on enterprise application architectures, integrations, and workflows. Partner with IT and business stakeholders to design scalable, secure, and cost-effective solutions. Support cloud-based applications, integrations, and vendor-hosted solutions. Collaborate with QA, Business Analysts, and Developers to ensure applications are effectively tested, deployed, and maintained.
• Manage vendor relationships to ensure quality, timely, and cost-effective delivery. Oversee vendor contracts, licensing agreements, renewals, and cost management to maximize value. Track vendor SLAs closely and escalate underperformance when necessary. Ensure software license usage remains compliant with contractual terms and enterprise policies. Act as liaison between vendors, IT, and business stakeholders.
• Conduct and/or assist in advanced level cost/benefit analysis of proposed solutions in support of prioritizing efforts; ensure data gathering (financial and…