File Coordinator

As a Job File Coordinator you will assist with scheduling assessment of the work that would need to be completed. You will also work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self‑motivated, well‑organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

• Dispatch and schedule restoration teams to incoming leads and projects
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow‑ups on current projects, general inquiries about business, and other routine communications
• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work‑in‑progress
• Review and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office‑related experience
• Ability to multitask while still recording accurate details
• Knowledge of our local geographical area is preferred
• Must be knowledgeable in relevant computer applications

This is a sedentary role in a fast‑paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Must pass a background check subject to applicable laws.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Compensation: $19.00 - $20.00 per hour

At SERVPRO ®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy!

We look forward to hearing from you.

Service to the Community

Being Part of a Team

Stability & Growth

The Sales Manager does a great job working with customers. The overall job experience is great, with many tasks that involve face‑to‑face life experiences.