Cloud Phone & Network Technician

Competitive pay with opportunity for advancement

Job Type:

Full-time

Schedule:

Monday through Friday from 8:00 AM to 4:30 PM; weekly rotating on call

Work Setting:

In-person

Location:

North Haven, CT office with field work throughout the state

Benefits:

• Health Insurance
• 401(k) Matching
• Paid Holidays
• Company Vehicle

We are seeking a dedicated and customer-focused Cloud Phone & Network Technician to join our team. This role involves building and managing cloud phone systems, troubleshooting issues, and delivering exceptional service to our customers both in the office and on-site. If you have experience with VoIP systems and a passion for problem-solving, we want to hear from you!

Build, configure, and manage cloud phone systems for customers.

Install phones and related hardware at customer locations.

Troubleshoot and resolve issues with phone hardware, peripherals (e.g., headsets), voice quality, and network connectivity.

Provide excellent customer service and maintain a customer-focused approach.

Use Connect Wise Manage to review tickets, document work, and track progress.

Coordinate with other vendors as necessary to resolve technical issues.

High School Diploma or equivalent required.

CompTIA Network+ certification preferred but not required.

Experience with VoIP/cloud phone systems, SIP, and network troubleshooting preferred.

Familiarity with Yealink phones is a plus.

Strong customer focus and excellent communication skills.

Ability to lift and carry equipment and tools.

Experience using Connect Wise Manage or similar ticketing/documentation software preferred.

Granite Communications is a team of skilled telecommunications professionals working together to help our customers succeed in today's competitive business environment. We partner with leading technology innovators to implement cloud phone systems that enhance customer service, improve productivity, and reduce costs. Located in North Haven, Connecticut, our company-owned offices provide direct service to Connecticut and the surrounding states. If you are interested in joining a dynamic and growing company, please click the apply now button.