Fleet Maintenance Operations Supervisor

** Job Description**:
* Workflow Management:
Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval    Ensures all warranty policies and procedures are executed    Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate    Responsible for conducting yard checks to ensure proper work scheduling and prioritization
* Labor Management    Provides management, training and development of all personnel assigned    Responsible for Performance Management of all assigned personnel
* Customer Management:
Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime    Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates    Conduct customer visits as required by the Customer Care Plan
* Asset Management:
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility    Evaluates needs and makes recommendation for shop tooling and equipment requirements    Assist in the management and oversight of vehicle specifications and vehicle in
· service/out-service process    Assist in ensuring all vehicles have required specifications in SAM    Responsible for Parts Inventory management, policies and procedures
* Quality Management:
Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work    Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center    Ensure Cleanliness and quality of repair for all maintained vehicles    Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends    Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized    Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs    Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements    Ensure Employee compliance with Safety and EPA regulations and requirements
* Financial Management:
Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction    Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives    Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets    Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation    Responsible for the customer bill back process to include identification, review and approval of bill back opportunities    Responsible for ensuring proper documentation and explanation/ reporting of re
· billable activity    Ensure data integrity in the Shop Management Online system
* Ability to professionally represent Ryder and competently interact with customer management
* Strong vehicle diagnostics/repair knowledge (preferred)
* Microsoft Office intermediate preferred
* H.S. diploma/GED required
* Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
* Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
* Maintenance and Technical experience in a shop environment required
* Supervisory experience preferred
* Experience with a Shop Management System preferred
* Microsoft Office intermediate preferred

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
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