Dental Lab Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time North Haven, CT, US

Salary Range: $65,000.00 To $75,000.00 Annually

• Manages and maintains staff by selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; and developing personal growth opportunities for team members. Determines staffing and capacity plan for department. Makes hiring decisions in accordance with standard operating procedure.
• Provide leadership and supervision of all aspects and functions in the Fixed Department, ensure product quality, profitable unit sales growth, and overall team development. Communicates job expectations; developing team member goals, planning, monitoring, and appraising team members; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Maintains quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements.
• Works closely with the General Manager and collaborates with other Department Leaders to manage overall lab productivity in meeting Company goals.
• Coordinates the efforts of team members to ensure that workflow, productivity, and quality requirements are met.
• Champions continuous improvement activities to improve the performance of the department and Company. Reviews and updates standards for product quality ensuring consistency and predictability of final product and holds team members to those agreed upon standards.
• Champions effective communication between all departments, skill groups and team members. Creates a positive work environment in which team members can succeed.
• Optimizes workload balance between department and team members. Has good working knowledge of all department work functions.
• Manage the work systems and materials that produce product at the lowest possible cost while maintaining superior product quality.
• Stays current on customer service issues with clients and relates back to managers and team members to resolve issues effectively. Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction and use as an opportunity to coach team members.
• Can personally perform all QC functions in the department.
• Tracks and addresses remake issues and coordinates resolution on those issues with department managers and team members.
• Makes final determinations on hard rules for doctor preferences and standards.
• Schedule and lead meetings with the team on a consistent basis. Actively participates in all other leadership meetings.
• Prepares and conducts team member performance appraisals, performance improvement plans and disciplinary actions of all direct reports on a timely basis.
• Enforce company policies (safety, attendance, dress code, conduct etc.) Oversight of attendance, and counseling team members approaching/reaching excessive levels to minimize the necessity of discipline.
• Monitor ADP timecards (on a daily basis) documenting absences and final review and approval of team member timecards in accordance with Time Off and Attendance policies and procedures. Ensures the appropriate use of overtime and balances out overtime hours among team members.
• Ensures work areas and equipment are well maintained in compliance with safety guidelines.
• Handles customer calls as needed.
• Proactively solves technical issues that negatively impact customer service. Communicate with other Apex labs or manufacturers as necessary.
• Individually responsible for continued learning, in-depth product knowledge, staying current with laboratory and industry product and technology updates.
• Participates in Company sponsored training and meetings (as required) and participates and presents at dental meetings as required.
• Be a resource for budget planning, working with General Manager to develop and maintain budgets.
• Lead and participate with special projects as required.
• Other duties as assigned.

As well as,

• Read prescriptions and specifications received from dentist.
• Make sure all case contents are in the case pan according to the materials and TTPs (technical team policies) (number of impressions, second pours, bites, and any old crowns to be used for shading).
• Evaluate all model work to ensure standards are met in…